Pizza Express - Merry Hill... Disappointing

db21111

If a restaurant has a sign saying pizza and drink for a tenner.. i don't expect to have to read the small print. It didn't say special deal, it just showed that as a highlight of their menu. For arguments sakes many places including coffee in the soft drinks, take wetherspoons for example. Plus a coffee as an option makes way more sense from a business viewpoint as the profit margin is larger that on bottled soft drinks at least.

You don't make a customer walk out of the restaurant after seating him, just to get a code from the small print.

I would have happily paid it all. Being told we couldn't without good reason was annoying. Everything was done in a way so as not to give a positive customer experience and PE themselves admitted that to me the day after.

If i'm completely wrong I expect the manager to be a lot nicer than she was.

db21111

sweetstudent wrote: »

You must have had a terrible experience, whenever we go to Merry Hill Pizza Express we always have wonderful service - even to the point where we have ordered off a specials menu and been able to use our Tesco vouchers.

Perhaps you just had a grumpy server?

The server was fine, she just passed on the manager's words for the most part. It was the manager that was super rude, maybe had a bad day but it wasn't cool. Tesco vouchers, I didn't think of that! Though on that day that probably would've tipped her over

db21111

DCFC79 wrote: »

Just a few questions

it said classic pizza (so any off the classic menu) and drink. Not soft or otherwise, but drink. So I asked if it included beer and she said no so I asked for coffee as that is generally included under soft drinks.

Paying her back was no problem, i'd pay for both. But it was the way it was handled that was the problem. I didn't expect a free ride. I did expect to not have to read the fine print or walk outside and read the fine print again when I just wanted to relax and eat. If it was explained nicely we may well have been happy to stay.

keyser666

db21111 wrote: »

If a restaurant has a sign saying pizza and drink for a tenner.. i don't expect to have to read the small print. It didn't say special deal, it just showed that as a highlight of their menu. For arguments sakes many places including coffee in the soft drinks, take wetherspoons for example. Plus a coffee as an option makes way more sense from a business viewpoint as the profit margin is larger that on bottled soft drinks at least.

You don't make a customer walk out of the restaurant after seating him, just to get a code from the small print.

I would have happily paid it all. Being told we couldn't without good reason was annoying. Everything was done in a way so as not to give a positive customer experience and PE themselves admitted that to me the day after.

If i'm completely wrong I expect the manager to be a lot nicer than she was.

But Pizza express is not weatherspoons

Money-Saving-King

Hmm, there's just something about the op that puts me on Pizza Express's side.

Pollycat

keyser666 wrote: »

But Pizza express is not weatherspoons

Exactly!

db21111 wrote: »

For arguments sakes many places including coffee in the soft drinks, take wetherspoons for example. Plus a coffee as an option makes way more sense from a business viewpoint as the profit margin is larger that on bottled soft drinks at least.

It's a very poor 'argument' to use a totally different company's menu options to try to justify what you wanted to drink - which wasn't an option on the offer.

stephen77

db21111 wrote: »

If a restaurant has a sign saying pizza and drink for a tenner.. i don't expect to have to read the small print. It didn't say special deal, it just showed that as a highlight of their menu. .

Unfortunately you always have to read the small print, especially when a offer is present.