experian help please!!!

steven--1_2

Hi
Can somebody help me please
I am trying to get a ccj removed from my credit file with experian.
The ccj was set aside at the end of august, because it was entered in error. I have got equifax to remove it and noodle by getting them to phone registry trust.
But i cannot get anywhere with experian, they will not remove it without say so from registry trust, but registry trust sent a letter out to all cra's on the 10th of september.
Experian want me to become a member at £15 so i can get this removed straight away, i am not paying that for a mistake which was no fault of my own.
All i want is for experian to phone registry trust like equifax did to confirm it has gone.
Can anybody help please especially the experian representitive.
Thanks

happygirl148

try and email the ceo of Experian to see if he can help according to google his details are -

Experian / Credit Expert

Mr Don Robert Chief Executive

Email don.robert@uk.experian.com
Telephone 020 3042 4215

bloodytickedoff

Experian are a scam money making agency. Nothing more, nothing less

steven--1_2

Well ive emailed the ceo of experian, no reply ive emailed customer services again no reply. Ive phoned up they wont tell me anything unless i sign up for a month!! This mistake is only on my experian report no others i really want it removed as it is affecting me now.

jedsonack2

Hey Steven,
Try calling them again, My manager communicated with them before in accordance with the account. Once we had account for month in last July.
I simple advice to you is, Just call them again if they won't lift it try again until you tired.

Experian_company_representative

You don't need to join our CreditExpert service to have your credit report updated. If you've emailed our customer service team then this should be being looked at and we will need to check the update with Registry Trust, partly to find out why the amendment has yet to come through automatically. If you'd like to forward your email to our [EMAIL="customerrelations@uk.experian.com"]Customer Relations[/EMAIL] team I'll ask them to chase it up for you.

Thanks
James

steven--1_2

Experian_company_representative wrote: »

You don't need to join our CreditExpert service to have your credit report updated. If you've emailed our customer service team then this should be being looked at and we will need to check the update with Registry Trust, partly to find out why the amendment has yet to come through automatically. If you'd like to forward your email to our [EMAIL="customerrelations@uk.experian.com"]Customer Relations[/EMAIL] team I'll ask them to chase it up for you.

Thanks
James

Thanks do you know how long before this will get sorted?
Will experian contact registry trust to verify it has come off?
Equifax did

Experian_company_representative

Yes, we always do this to make sure our records tally with theirs. Shouldn't take us very long to resolve for you. Are you waiting to make a new application?

James

steven--1_2

Yes i am, do experian give me a new report to show me it has come off?
Equifax gave me an online view to show me it had come off.

steven--1_2

Yes i am, do experian give me a new report to show me it has come off?
Equifax gave me an online view to show me it had come off.

Experian_company_representative

We will confirm the amendment in writing. Not sure if we give you a new report or not.

James