How to remove false default by Virgin Media from Experian?

chanz4

Im still contemplating going to the ombudsman, as they also have failed to tell me of my rights etc

rizla_king

The ICO can certainly look at wrong or inaccurate information.

http://www.ico.org.uk/complaints/handling

If you have a concern about the way an organisation is handling your personal information – perhaps they hold information about you that is incorrect, they have held it for too long, or they are not keeping it secure – we may be able to help you do something about it.

If you tell us about it we will consider your concern. If we think the law has been broken we will tell the organisation how we think they should address the problem. In the most serious cases we can order the organisation to take action.

matttye

Buzby wrote: »

It has to be 'accurate' - the records of the service supplier will be taken as accurate unless the complainant can provide something better then simply a complaint - proof is required.

The ICO or CRA is not an arbiter of such proof - the courts are.

Utility bills from their previous address at the point of moving, and their new address at the time of the default, would show they never lived there and would be sufficient.

chanz4

I had an email reply from the ICO stating they were not intrested

Mokka

chanz4 wrote: »

Watch next months file, as they removed my false account and it was back this month

Thanks for the warning!

Mokka

rizla_king wrote: »

Experian's site

It is interesting that other people reported VM defaults appearing on both Experian and Equifax, but my OHs only appeared on Experian. We only now discovered that his Experian file had incorrect entry regarding him not being on the Electoral Roll at our current address, that might explain why they did not spot the mistake.

It has now all been corrected and his credit rating shot up:j