Trouble logging onto Lloyds account

chesky

Is anyone else experience problems with logging onto their Lloyds bank account?

First of all the User ID - which is normally filled in - was blank, so I filled it in myself. It's the same one I've had ever since I started with internet banking, so I know it's right. It then told me I'd done it incorrectly, so I went onto the 'Forgotten your User ID' page and filled out my name, account no. etc. Where I'd put my name, a red notice came up saying 'incorrect information, please use numbers'. How I put my name in numbers is a mystery, so I then tried to call them.

To cut a long story short, when I finally got through to the correct section, got a message saying, sorry this line is closed for the present, we will do all we can to reopen it as soon as possible.

What the hell is going on?

grumbler

chesky wrote: »

...
First of all the User ID - which is normally filled in - was blank, so I filled it in myself.

It's your browser that remembers it - but for the old web address. As the address changed now and you were redirected to the new page, the browser can't know that the user ID is the same for this page.

What the hell is going on?

Nothing. Works fine here, although I have not tried to recover the user ID. Most likely you don't remember it correctly despite being sure that it's right.

chesky

Fine, but that doesn't explain why, when I filled it in CORRECTLY it still said there was an error. And I wasn't redirected to the user ID page, I directed myself there, after I obviously couldn't proceed. And it doesn't explain why entering my name gets a response that it wants numbers only.

chesky

... nor why you can't get through on the phone.

grumbler

chesky wrote: »

...And I wasn't redirected to the user ID page, I directed myself there,

What I meant that the old login web page was

https://online.lloydstsb.co.uk/personal/logon/login.jsp?WT.ac=hpIBlogon

The new one is

https://online.lloydsbank.co.uk/personal/logon/login.jsp?WT.ac=hpIBlogon

Hence the browser not filling in your user ID for you. Surely you have it saved or recorded elsewhere besides the browser's memory, don't you?

Also, are you sure that your account remains with Lloyds, not migrated to TSB?

chesky

How many times - when it was blank, I filled it in CORRECTLY, by double-checking my file. Of course I have it recorded somewhere else, which is why I could fill it in CORRECTLY. But it still said there was an error. There wasn't. But in order to try to progress, I went to the ID reminder page out of desperation. Then it got my name wrong - telling me I should be using NUMBERS not letters.

chesky

Just tried to call again. This time there was a message saying 'we understand that some of our customers are experiencing difficulties with our website. We are doing all we can to rectify the situation as soon as possible' or words to that effect.

So I guess I'm not the only one.

Archi_Bald

It's logging me in fine

SnowTiger

chesky wrote: »

Just tried to call again. This time there was a message saying 'we understand that some of our customers are experiencing difficulties with our website. We are doing all we can to rectify the situation as soon as possible' or words to that effect.

So I guess I'm not the only one.

Lloyds and Halifax share the same system?

I had problems logging in to Halifax online banking earlier.

The first time I tried I sucsesfully logged in, but was greeted with a message saying there were no accounts to view.

The second time I received an onscreen message from Halifax about a technical error.

The third time I sucsessfully logged in and gained access to my accounts.

A glitch, I guess.

Lith

Haven't logged in my 'Lloyds' for almost 2 years... well when it was LloydsTSB

Just tried to log in now on the phone everything is still there and works fine the site seems fine.

Tried it again on Laptop - No problems.

chesky

Success at last - third time lucky. Funnily enough, didn't have to enter the user ID again, it was still there from the last time when it didn't work. So obviously just a glitch. Wasn't the new Lloyds (without TSB) system either, since I'd used it several times since the changeover.