Claiming Barclaycard Extended Warranty for iPad

foolsgold99

Hi,
my iPad is just over 1 year old and has developed a fault with the WiFi and speakers. I took it into the Apple shop and they said that it would be £260 to replace as it's out of warranty.
They I remembered that I purchased it in full with my Barclaycard. I've since contacted them to claim on the extended warranty that is provided by them. They have sent a form and asked for:

1. Copy of original purchase receipt.
2. Copy of card statement showing first six digits of card number, card
holder name and payment for the item.
3. Copy of Repair Estimate or confirmation that item is beyond economical
repair.
4. Copy of original warranty.

The only thing is that, regarding number 3 above, Apple don't do repairs or estimates they just replace. Therefore, I don't have a copy of a repair estimate to send. I was trying to find Apple's policy on this in writing somewhere but I've had no luck. Does anyone know where/if Apple has this written online so that I can copy it and send it with my claim?

Many thanks for your help.

Hominu

Did you register the item for the extended warranty with Barclaycard? I remember this being a requirement, don't know if it still is?

grumbler

IMHO, it's a pretty ridiculous request from BC. It's their duty to to estimate whether the repair is economical and to decide whether to repair or replace the item.

bigadaj

foolsgold99 wrote: »

Hi,
my iPad is just over 1 year old and has developed a fault with the WiFi and speakers. I took it into the Apple shop and they said that it would be £260 to replace as it's out of warranty.
They I remembered that I purchased it in full with my Barclaycard. I've since contacted them to claim on the extended warranty that is provided by them. They have sent a form and asked for:

1. Copy of original purchase receipt.
2. Copy of card statement showing first six digits of card number, card
holder name and payment for the item.
3. Copy of Repair Estimate or confirmation that item is beyond economical
repair.
4. Copy of original warranty.

The only thing is that, regarding number 3 above, Apple don't do repairs or estimates they just replace. Therefore, I don't have a copy of a repair estimate to send. I was trying to find Apple's policy on this in writing somewhere but I've had no luck. Does anyone know where/if Apple has this written online so that I can copy it and send it with my claim?

Many thanks for your help.

Could be worth appealing apples decision and going to trading standards, the goods have to be of merchantable quality and last a reasonable time no matter what the guarantee says, so you may have a claim against Apple in any case, to repair or replace for no additional cost.

grumbler

bigadaj wrote: »

Could be worth appealing apples decision and going to trading standards, the goods have to be of merchantable quality and last a reasonable time no matter what the guarantee says, so you may have a claim against Apple in any case, to repair or replace for no additional cost.

It's the matter of the SoGA, not Trading Standards. And, unless the iPad was bought from Apple directly, it's the supplier that is responsible, not the manufacturer.

IMO, if the iPad isn't damaged and this can be confirmed by an independent report, this is a clear winning case if taken to the small claims court.

bigadaj

grumbler wrote: »

It's the matter of the SoGA, not Trading Standards. And, unless the iPad was bought from Apple directly, it's the supplier that is responsible, not the manufacturer.

IMO, if the iPad isn't damaged and this can be confirmed by an independent report, this is a clear winning case if taken to the small claims court.

Yes, no need to involve the credit card at all I would have thought. Isn't soga relevant to a complaint to tradings standards, though maybe small claims court would be the fallback. The OP said he'd taken it back to an apple store so I assumed it had been purchased from same, could be wrong though.

thenudeone

I tried to claim under the Barclaycard "warranty" and had a similar response but after a great deal of pushing they eventually paid up.

Their response was completely different to my claim under the Nationwide CC extended warranty, (although many years ago now) which was paid straight away without any need for reports etc.

If you have the choice of using a Nationwide card or Barclaycard for the extended warranty, (and it's covered) use Nationwide.

foolsgold99

Thanks folks. I'll think I'll sill go down the Barclaycard route first. I was hoping that maybe Apple has their replacement T&C's somewhere that stated that they don'y do repairs but I can't find that anywhere.

[Deleted User]

Write a letter, explain the situation and what you intend to do (i.e. request the BC extended warranty or claim under the SoGA). Doesn't need to be a grumpy letter, just ask for confirmation that they are not willing to repair the product in writing.

You will either get the confirmation you need from Apple or they may replace it for you free of charge. I have done this many times with all sorts of manufacturers. People at head office are much more tied into customer satisfaction and usually have more authority to actually make decisions. The only easier route would be the store manager but if he doesn't want to play then go with a letter.

PS - don't send an email, nobody gives a !!!! about emails!

[Deleted User]

Lazyloki wrote: »

PS - don't send an email, nobody gives a !!!! about emails!

What, I can't say 'hoot'?

cos_2

foolsgold99 wrote: »

Thanks folks. I'll think I'll sill go down the Barclaycard route first. I was hoping that maybe Apple has their replacement T&C's somewhere that stated that they don'y do repairs but I can't find that anywhere.

I had a broken Macbook Pro, out of warranty. I was quoted £650 minimum repair initially. Eventually, I called Apple directly and, after mentioning the Sale of Goods Act, they immediately offered to collect the laptop and investigate.

I ended up with a new motherboard and no charge.