Did Currys sell me a re-furbished laptop?

Roryh

Hi guys, I got a laptop from Currys on 11th September. Well I ordered it 6 days before but the person at the shop told me I had to order it in because if I bought it in store I would have to pay an extra £30 because they installed the Recovery Disk.

I got the laptop on 11th September and went to register it today (finally got the time) only to be told that the laptop was registered under someone elses name. I couldn't ask much more because I was called away but plan on ringing up tomorrow to see if I can find more information.

Besides from the suspicions that it is a refurbished laptop, it's not that great. When I am online I keep getting random things happening and can't type anything unless I press Ctrl.
(This might be a Windows 8 or Firefox thing though)

When I am scrolling the screen will zoom in and out even though I am not looking it to.

The sound is terribly terrible low.

The first time I put a USB in it, it got stuck in the slot. Took a while before I got it out.

I am just wondering, can I return this for a full refund, especially if its a preowned laptop when I paid full price for it.

earthstorm

are you sure you ordered a new laptop and not from

http://www.currys.co.uk/gbuk/computing/laptops/refurbished-laptops

Roryh

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earthstorm wrote: »

are you sure you ordered a new laptop and not from

http://www.currys.co.uk/gbuk/computing/laptops/refurbished-laptops

Nope definitley from the new section and paid £379 for it. I used Click and Collect and the fellow ordered it in for me at the store which kind of defeated the purpose of Click and Collect.

earthstorm

whats model

ThumbRemote

Roryh wrote: »

I am just wondering, can I return this for a full refund, especially if its a preowned laptop when I paid full price for it.

I would think that if it is a pre-owned laptop that has been sold as new then, yes, you'd be able to reject it for a refund.

The other items, I'd very much doubt they would accept it back on those counts, unless you could demonstrate some sort of repeatable fault.

Roryh

earthstorm wrote: »

whats model

Acer Aspire E1-571.

earthstorm

Roryh wrote: »

Acer Aspire E1-571.

http://www.currys.co.uk/gbuk/computing/laptops/laptops/acer-aspire-e1-571-15-6-laptop-black-silver-21286176-pdt.html £379.99 thats def. new, so i would return it as its been missold if its already registered in someone elses name.

Roryh

earthstorm wrote: »

http://www.currys.co.uk/gbuk/computing/laptops/laptops/acer-aspire-e1-571-15-6-laptop-black-silver-21286176-pdt.html £379.99 thats def. new, so i would return it as its been missold if its already registered in someone elses name.

Like I said I want to double check tomorrow. I'll ask another worker on Acer if it's definitely not my name registered.

earthstorm

Roryh wrote: »

Like I said I want to double check tomorrow. I'll ask another worker on Acer if it's definitely not my name registered.

If its not your name then get them to email you that fact, so you can show it to currys

Fosterdog

Was the seal on the box broken when you got it? It's very obvious with Acers if it has been.