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Stubhub - beware

We recently bought some tickets through Stubhub for a concert which is tomorrow. When you buy tickets through Ebay now you have to use Stubhub - there are no longer private transactions for ticket sales. You will notice, however, that there is no feedback system for Stubhub as there is for all other sellers on ebay which is what one should always check before buying through ebay to assess how reliable a seller has been on past transactions. However, we felt that because Stubhub was in effect a secure partner of Ebay there would be added security over and above that which a normal Ebay purchaser would ensure. We were not given the seat numbers but were told the tickets were on the front row. On tracking the tickets through UPS, it was clear that they had got stuck somewhere in UPS's system. We called stubhub for their help but they can do nothing, simply to say the tickets have been lost by UPS and they will give us a refund. What concerns me is that they can do no more than this. They were selling the tickets on behalf of someone yet were unable to contact them, contact the venue in fact help in anyway. They have promised us a full refund, but as a company I would recommend they are not used until they offer some honest feedback through the ebay site along with all other sellers. This is really the only method a buyer can tell the strength of a seller and we have lost money on transport, hotels etc as well as being very disappointed at not being able to attend the concert. Please beware of using Stubhub - this may have been an isolated incident, I suspect not, but until they introduce some feedback system, I would not recommend purchasing tickets through them.

Comments

  • That is a very hard post to read
    Owing on CC £00.00 :j

    It's like shooting nerds in a barrel
  • ap156
    ap156 Posts: 76 Forumite
    Whilst it is obviously disappointing I'm not sure what else you expect them to do, the problem is in the delivery which is outside their control. They have offered the only option available to them. In non ticket agency transactions it is possible to get tickets reissued / reprinted at the box office but this is only a last minute option to avoid duplicate tickets. Perhaps you have a claim against UPS / StubHub for consequential loss but you will need to read the small print or claim in the Small Claims Court.
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