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'Teaching BA an expensive lesson!...' blog discussion
in Martin's blogs & appearances & MoneySavingExpert in the news
19 replies 2.8K views
Former_MSE_Lawrence Former MSE
This is the discussion to link on the back of Martin's 'Teaching BA an expensive lesson! Consumers shouldn't be treated this way.' blog. Please read the blog first, as the discussion follows it.
Read Martin's "Teaching BA an expensive lesson! Consumers shouldn't be treated this way.
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Reimburse what though? Actual costs (£60 taxi fare plus postage)?
Or the real cost - £60 taxi fare plus postage, plus 'sorry for the inconvenience goodwill payment, plus recompense for the time filling in their complaint form?
I think I can guess.
Would be really nice if the item by Martin on getting compo back from airlines was updated ie that its virtually impossible to get airlines to abide by it,last question i posted in March asking if anyone had actually got compensation-no replies as yet-what does that tell you.Eu laws are not working. I contacted BMI who told me they had never heard of the Eu regulation-unlikely wouldnt you think?Airline rage rant over.
Mind you when a pal of mine was in the queue for lost or delayed baggage he did the same as you and informed others behind him that was little hope of getting it back that evening and was promptly arrested , as the police took him away he asked what the charges were and as they could not answer he calmly walked away !! ok he also told them where to go ** }
Maybe BA actually stands for Baggage Auctioneers..
BA is known amongst some of the aviation fraternity as 'Big Airways'!
Well done, Martin.
Thanks for all your fabulous advice! I am a member of BA crew, can I just say that your blog doesn't surprise me in the least, every time I go to work there is just problem after problem, !!!! up after !!!! up and nothing EVER changes. They treat employees and customers alike with utter contempt.My advice is never fly BA, I NEVER do and I work for them, your journey will never be seamless. Try easyjet when you can, nine times out of ten they leave and land on time and your baggage miraculously APPEARS after a flight!!
bes regards to you and good luck with your travels in the future!
Did you get any questions about bank charging or credit cards after people sussed you? No forum members coming over to say hi?
Once all the passengers had boarded the 9.40pm flight - an announcement is made on the tannoy that the plane cannot fly because it did not pass all its checks - the reason was that the plane was struck by lightning twice on its way from Bombay to London.
We were asked to disembark while BA proceeded to bring another plane for us to use.
No apology was given.
We were then sent to another gate. We waited 3 hours to board the new plane - an apology was forthcoming because several people complained.
The new plane was a different type of plane so i did not get the extra legroom of an emergency exit seat - again no apology.
We were then told that we might not be able to fly because of the late hour because the last flight had already gone and there are noise pollution rules that BA need to follow.
Five minutes later we took off - i guess it was cheaper for BA to pay a fine then pay for taxis home.
I don't think i will be flying BA again - except for the free flight i have already booked on Airmiles.
I must admit though that flying Virgin is not much better.
On a slightly different subject I have noticed at Heathrow Passport control the queue for non EU passport holders is often much less than for EU holders, and therefore e.g a US citizen could proceed through immigration quicker than a UK citizen! I've often wondered what would happen if I joined the non EU queue with a UK passport!