Handbag broken, but no receipt

kaggi

I bought a gigi handbag from TK Maxx on the 13th September and the catch has broken. It can't be fixed so the bag is now useless. Unfortunately I don't have the receipt, although I did but it on my credit card so I can see the transaction. Is this enough for them to refund me, or give me a credit note?

wealdroam

kaggi wrote: »

I bought a gigi handbag from TK Maxx on the 13th September and the catch has broken. It can't be fixed so the bag is now useless. Unfortunately I don't have the receipt, although I did but it on my credit card so I can see the transaction. Is this enough for them to refund me, or give me a credit note?

A credit card statement is a good proof of purchase.

So to answer your question... yes, although you may have to accept a replacement or even a repair.

paulwellerfan

answer to your question is yes.
just show bank or credit card statement.

kaggi

Thanks for this, I usually keep every receipt for eons, but I must have been having a clear out and thoriwn this one out too early. Thanks again.

DigForVictory

You can prove purchase, the good are defective - let us know how you get on?!

bargainbetty

kaggi wrote: »

I bought a gigi handbag from TK Maxx on the 13th September and the catch has broken. It can't be fixed so the bag is now useless. Unfortunately I don't have the receipt, although I did but it on my credit card so I can see the transaction. Is this enough for them to refund me, or give me a credit note?

Was the catch broken at the time of purchase? If so, and the item had a sticker noting that, then you wouldn't have a claim. If you have broken it since, then you also may not have a claim.

What happened to the catch to break it?