Faulty iPod dock bought in store - no receipt - do i have any rights?

my_gorgeous_ellie-belle

Hi,

Quick question if anybody could kindly advise me:

We bought a iPod dock radio thingy for our kitchen earlier in the year and it has developed a fault (basically when you plug it in and turn it on it surges power, like it is pulsing, but without sound or any usability - this continues even after it has been unplugged again).
Now having had it for a good while I must have thrown out the receipt (stupidly) and on phoning the stores customer service dept. they have advised me they will not exchange the item without proof of purchase. What I am asking is if the item states 'produced for Sainsbury's' on the back and it is fairly recent stock, do I have any rights in regards to an exchange?

I'm not after a refund, just to exchange for a similar or the same item.

Many thanks in advance.

halibut2209

A bank statement would be considered proof of purchase

my_gorgeous_ellie-belle

It was most likely a cash purchase. Even if not it would have been in with one of our grocery shop's but I would have no way of saying what month or gaging which month by the statement as we regularly spend £100+ at a time ( the iPod dock was only about £40) - does this mean I'm just !!!!!!ed with the faulty item and no rights?

shortdog

Did you use your Nectar card when you bought it? Head office can bring up a list of everything you've bought on it, and can tie in the purchase that way, especially if you have a product code (which might be on the Sainsburys sticker on the back).

my_gorgeous_ellie-belle

oh sorry didn't realise bug gered was a bad word....sorry! :O

my_gorgeous_ellie-belle

Yes we do. Thank you -will have to ask them to check.