Wowcher credits?? 5 October 2013 at 10:14PM in Going out deals 3 replies 8.9K views

LilacLillie

My Wowcher credits have disappeared :eek:
I know the deals can expire if you don't use them but didnt know they could wipe out my wallet credit if not used by a certain time.

Has anyone had experience with anything similar with them?

Any advice?

I love Wowcher deals and had a good time on a few of them.
I'd like to use them in the future but this will prevent me if there is no way of getting my monies back, so we will both lose out

Help please

LL

mije1983

Looks like you have lost it

This is from the site:

After you purchase a wowcher, instead of redeeming it with the merchant, you may redeem it by claiming a Wowcher Wallet Credit which will be valid for 30 days beyond the expiry date of the wowcher.

Unless I've got the wrong end of the stick!

LilacLillie

mije1983 wrote: »

Looks like you have lost it

This is from the site:



Unless I've got the wrong end of the stick!

It also says:

'Wallet credit requests received 31 days or more after you received the wowcher are considered on a case by case basis. Please contact us at [email protected] and include the order number and the wowcher code.'
LL

LilacLillie

Wowcher came up good for me :j
They have refunded all my money back after 'considering' my email (within a week).
I did plead and beg. They say if it happens again they won't be refunding me a second time.
Great news and very unexpected.
LL