I've read the defence links but am left confused! help!

carrionthunder0 · 7 October 2013 at 12:03PM

Okay thank you. I'm sorry if I overreacted. This is all just so distressing. I appreciate all you guys have done.

I'm even more upset because we called the hospital and were told this is our fault and they won't do anything. The woman was extremely rude and said that at this point there is nothing they can do and we should have called her when we got the first letter. When I told her that one of their employees told us to leave it, she said it's our fault for listening to the employee. I also told her that she still can get involved at this point and other hospitals do, but her response was 'Well THEY might but I won't.'

How can they all do this to patients? I can't stop crying, I can't believe all this is happening because the meters only take coins.

Coupon-mad · 7 October 2013 at 1:45PM

Hang on, what did PALS say? Complain about that woman as well! Who was she then?

carrionthunder0 · 7 October 2013 at 2:43PM

PALS said that they agree this is extremely wrong, but that the woman I spoke to is the person they would normally forward our complaint to. They're going to let her know I called them as well.