Trevor Whitehouse - Anpr Ltd Seek retribution

kirkbyinfurnesslad_2

http://parking-prankster.blogspot.co.uk/2013/10/anpr-right-of-reply-rejection-letter.html

Trevor is being deliberately deceitful about the popla code. He knows full well that the code ticks from the date of creation. And whats retribution all about, he sounds very bitter

ANPR right of reply - rejection letter
The Prankster would like to print Trevor Whitehouse's reply in full.

May I reassure both the public and our clients that we do care about our persona and that we are fully aware of the discontent which our so called 'Rejection Letter' is causing. We are and have been working closely with the BPA to improve the diction following a recent complaint.

Before we attached any tickets, sold any contracts or erected any signs, we employed the services of Martin Cutts from the Speaking Plain English PLC to oversee our literature. He personally supervised and sanctioned all of our stationary which also included the invoices that we send to the motorists. Unfortunately this was prior to the introduction of Popla which as we know was an afterthought.

Ironically the letter in question is not our 'rejection letter' but more of a 'think twice' letter. There is no mention in the code of practise which deters us from sending out such a letter and if it is as we say a 'think twice' letter then it is beyond retribution from the BPA. We actually added the popla reference number in case we were in breach of the code. Our rejection letters are much shorter and to the point. They provide details of how to appeal/ where and we always incorporate an appeal form which we have had pre-printed.

We spend on average £1,000 per month to the BPA for POPLA which is roughly a case a day. Mel my former PA fights every case and 14 days after the appeal has no qualms chasing up the now £140, She will go to any length to seek retribution.

Surely when naivety is the only error then we should be encouraged to offer leniency.

But this is my space, I have a permit,
I didn't know I had to display my disabled badge on private land.
I've just moved in
In was only there for a few minutes
But I was in the premises
I didn't see the signs
I'd broken down.
I was visiting friends etc. etc

In reply to your 'blog' I am so sorry to see just how incorrect your comments are. May I suggest that you re-read the last paragraph after taking in the following notes. Firstly the clock only ticks 28 days after the rejection letter, 'this is clearly not a rejection letter' On the contrary it clearly says “ I personally think it more prudent at this stage not to forward your claim on to appeals. So there is no clock ticking and therefore 'No time out'... There is no rejection. We also extend the 14 day early bird discount. We do mention an independent appeals process, that is:-- “if your still aggrieved” All of which nullifies all of your bullet points.

The ONLY conditions that Popla will consider (Copied in full from the Home page.)
Grounds of appeal

The grounds under which you can appeal the parking charge notice are as follows:
The vehicle was not improperly parked: e.g. that the vehicle was not parked where stated on the parking charge notice; that you believe you were still within the time you paid for; that the voucher was clearly displayed or that the conditions were not properly signed.
The parking charge (ticket) exceeded the appropriate amount: e.g. that you are being asked to pay the wrong amount for the parking charge or that the charge has already been paid.
The vehicle was stolen: e.g. that the vehicle was improperly parked after being stolen. However, the fact that someone else was driving your vehicle, for example a family member, friend or colleague, is not in itself a valid ground of appeal. The fact that you told the driver that they could only use your vehicle on condition they did not get any parking tickets is not a valid ground of appeal.
I am not liable for the parking charge: e.g. that you had sold the vehicle before, or bought it after, the alleged improper parking. However, the fact that you had paid to park the vehicle in the first place (even if, for example, the voucher was not clearly displayed) is not in itself a valid ground of appeal.

Ok now back to my bullet points and you decide? Olive branch £50 or lose and its £100 and £140 (after 14 days) which is almost always the case.

There is no evil, money grabbing, intent behind our motives and I'm sorry that you think that about me or my staff. I am surprised and offended I held you in higher esteem. It is true that I care more about the proprietors than the motorist but thats because the British public think that its wrong not to try to get off a parking ticket, that's its fair to over exaggerate and lie.

I am (unfortunately) old enough to remember what it was like 25 years ago before I invented my clamp and introduced wheel clamping to the service industry. I have always represented the people who are truly aggrieved and that is the land owners who have no alternative but to employ the likes of me because we the British motorist are rude and bend rules where we can.

I like Mr. Martin feel sorry for those without the guilty mind.


Trevor Whitehouse
Chairman
ANPR Ltd and National Clamps
1989 ~ Present Day

Buzby

He believes in what he says - surely he is entitled to those beliefs? The rest of us can treat his beliefs as fanciful and spurious, with POPLA being another loop to swing round before ignoring the correspondence and awaiting documentation to protect your interests should the courts become involved.

He may feel proud of pioneering his clamping exploits, but as these have been deemed illegal, whose to say his current business model will not suffer a similar fate?

fb1969

Shame Trev didn't consult the "Speaking Plain English PLC" and ask them to check his letter :rotfl:

trisontana

It might br my imagination, but the "literary style" of Trev's reply bears a spooky resemblance to the famous "N Martin" letters.

Guys_Dad

Will someone please send a copy of that to the BPA pointing out that Trev blatantly is breaking the BPA CoP on how to deal with appeals and is admitting it in writing.

He obviously needs some more BPA/POPLA courses.

Firstly the clock only ticks 28 days after the rejection letter, 'this is clearly not a rejection letter' On the contrary it clearly says “ I personally think it more prudent at this stage not to forward your claim on to appeals. So there is no clock ticking and therefore 'No time out'... There is no rejection. We also extend the 14 day early bird discount. We do mention an independent appeals process, that is:-- “if your still aggrieved” All of which nullifies all of your bullet points.

I admit to not being 100%v sure what he is exactly saying, but gut instinct says it is non compliant.

I also love these two sentences,

Mel my former PA fights every case and 14 days after the appeal has no qualms chasing up the now £140, She will go to any length to seek retribution.................

...................There is no evil, money grabbing, intent behind our motives and I'm sorry that you think that about me or my staff.

Trev doesn't do irony!

kirkbyinfurnesslad_2

trisontana wrote: »

It might br my imagination, but the "literary style" of Trev's reply bears a spooky resemblance to the famous "N Martin" letters.

Well we know n martin to be a figment of their imagination

Coupon-mad

Buzby wrote: »

He believes in what he says - surely he is entitled to those beliefs? The rest of us can treat his beliefs as fanciful and spurious, with POPLA being another loop to swing round before ignoring the correspondence and awaiting documentation to protect your interests should the courts become involved.

He may feel proud of pioneering his clamping exploits, but as these have been deemed illegal, whose to say his current business model will not suffer a similar fate?

So you think it is OK for ANPR Ltd and their own retired Bob the Builder/Trev the Clamp, to generate a 28 day timebound POPLA code and then NOT provide any rejection letter nor tell people what the mystery 10 digit code even is on their so-called 'think twice' letter? How the f... would an average person know that a 10 digit reference was anything other than a reference?

And do you think it's OK to tell the motorist to then 'write to ANPR Ltd again quoting this code'...by which time we all know what will have happened to that POPLA code. Self destructed by the time the hapless motorist even realises (if he does).

Coupon-mad

fb1969 wrote: »

Shame Trev didn't consult the "Speaking Plain English PLC" and ask them to check his letter :rotfl:

I would be interested in Martin Cutts' take on all this. He occasionally posts on here and on pepipoo and I cannot believe he's been involved in letters that tell people their appeal is doomed so sod off (effectively).

Stroma

The problem is this

Trevor Whitehouse - An useless lying scammer
Popla - An useless organisation
BPA - An useless lying organisation
DVLA - An useless lying government organisation

So never forget this when dealing with Trev, Popla, BPA or DVLA

kirkbyinfurnesslad_2

It's known that when a popla code is generated it's date related.

So why does Trevor have to lie?

Coupon-mad

Ex-clampers aren't known for their brain cells.