Double booked in IBIS Paris hotel???

Sez_Blake

Oh I hope someone can help...
on 15 September I booked two rooms, via Hotels.com, for a Paris hotel, in March 2014, on a non-refundable rate. Got the email confirmation and all was happy. Also got, 20 minutes later, an email direct from Accor Hotels confirming my booking, but didnt notice that they were different booking numbers.

It now transpires that,somehow, my error ir not, I have booked 4 rooms for the two nights, both under a non-refundable policy. I sincerely have no idea how this happened, and can only assume that it was the flaky Accor website, that I may have tried to book with but assumed the booking failed? However, I no recollection of doing this.

Is there any point me asking either Accor or Hotels.com for a refund?

Do I have a legal rights (credit card booking) as there was a genuine error (it appears), or is it still caveat emptor?

I cant believe that my special weekend away could be marred by this huge, potential, overspend.

Hope someone can advise.

SavingSassy

I work in management for a hotel chain that operates with non-cancellable bookings. If someone called and explained the situation and I could see that the booking was done one after another (booking numbers there end should be very similar) I would cancel for them. If unsuccessful with the hotel direct then I'd call their head office.... If an honest error, they'll see that. I'm not sure if your credit card company could help :-/

Sez_Blake

SavingSassy wrote: »

I work in management for a hotel chain that operates with non-cancellable bookings. If someone called and explained the situation and I could see that the booking was done one after another (booking numbers there end should be very similar) I would cancel for them. If unsuccessful with the hotel direct then I'd call their head office.... If an honest error, they'll see that. I'm not sure if your credit card company could help :-/

Thank you. I have contacted Hotels.com Customer Services, who have been very helpful & understanding. They are acting as an intermediary with Accor, on my behalf. They were on the phone for simply ages (I was on hold, freephone!), and the upshot was that the hotel chain want written confirmation of the error, and will let them know by Monday, as the "team" dont work over the weekend.

If the reply is less than positive, I will take up the issue myself. I have tried to track back my movements (online) for the time the booking s were made, and I feel more certain that some sort of internet glitch has exacerbated the problem.

Fingers crossed for Monday.
Thanks for your advice.

Sarah

Sez_Blake

As a follow up, I wanted to let you know that I have received a full refund from Hotels.com for the two rooms I booked via their website. I am extremely relieved and hope this kind of thing doesn't happen again!