Abbey's Issue 10 Fiasco

XR6R

Hello all,

I have been 'lurking' here in the shadows for a long time now but have never really needed to post anything, so here goes with my first posting.

I am a customer of Abbey and have been for around 15-20 years, holding two current accounts and a savings account, all operated within the rules etc.

Last week I received a new debit card to replace one that had got broken in my wallet (sitting on it all day!). The new card was declined by the local petrol station and I called Customer Services at Abbey who told me I needed to authorize the card by using it in an ATM, fine. I did this and two days later my card was declined again by Coop.

This is the interesting part: Customer services told be it is because my new card is the tenth card I have been issued and that their system cannot cope with issue 10 cards! After much discussion the only 'solution' they had was for me to take out cash each time I wanted to buy anything and spend that. There was no other solution and there would not be a resolution to this problem. Basically I feel penalized for being a long term customer

So really just a warning to anyone on issue 9 cards from Abbey that ought to start to switch accounts before issue 10 comes their way! I am switching right now but the inconvenience that has been caused by Abbey not realizing that 10 would come after 9 is very real.

Hope this helps someone.

Kind regards to all,

Ian.

stiffnuts69

what's with all the Z's

bengal-stripe

It's not April-Fools-Day today, is it?

smithja

Maybe XR6R is not originally from the UK. Also some of the words do have a "z" in them in the Oxford English Dictionary. I can see it could be a real problem, I am a computer programmer and things like this do crop up. You cannot code for every event that may occur, unless you own a crystal ball. My ex-employers computer system (it was an energy supplier) allowed even someone with a basic knowledge of the billing system to cause it to look like the meter was running backwards, put people into credit and them automatically issue a cheque. Which caused no end of problems, as often people read their meter incorrectly, or flat positions get mixed up, etc. It was also an open invitation for people to defraud the business, and thats just one small example.

James

XR6R

Bengal-Stripe, you could have knocked me down with a feather when the explanation was given to me (they even went away to check with the "cards" dept. and called me back with their solution).

Siffnuts69, It's simply personal preference, the Oxford University Press, publishers of many dictionaries and books on the English language, and the Cambridge University Press, publishers of the Encyclopedia Britannica, use "ize", lots of others prefer "ise".

Cheers all,

Ian.