Royal Mail now disposing of prohibited items

pgregg

custardy wrote: »

You seem interested in law now?
not so interested in postal regulations when you sent?

Is that not the point of this board "Consumer Rights"?

The Royal Mail is a Ltd company. Therefore any dealings with them mean a contract for services. They never asked me what the item was or informed me of any conditions of carriage when I posted the item - so theoretically they don't apply to the contract that was paid for.

Further as a limited company - they would need lawful/legal backup to destroy someone else's property and not just take it upon themselves just because they stick something in a Terms and Conditions that they never told (me) about. Is that not true?

Would a reasonable person expect that, if the Royal mail were happy to deliver by post an item from a business, then they should be equally happy returning that item by post to that business?

I accept that I should take this as a learning experience, it isn't worth much money in the end. BUT how would you like it if, for example, your laptop dies, and you have a RTB warranty (like 95% of consumers) and the Royal Mail take it upon themselves to skip the laptop because it has a LI battery?

custardy

pgregg wrote: »

Is that not the point of this board "Consumer Rights"?

The Royal Mail is a Ltd company. Therefore any dealings with them mean a contract for services. They never asked me what the item was or informed me of any conditions of carriage when I posted the item - so theoretically they don't apply to the contract that was paid for.

Further as a limited company - they would need lawful/legal backup to destroy someone else's property and not just take it upon themselves just because they stick something in a Terms and Conditions that they never told (me) about. Is that not true?

Would a reasonable person expect that, if the Royal mail were happy to deliver by post an item from a business, then they should be equally happy returning that item by post to that business?

I accept that I should take this as a learning experience, it isn't worth much money in the end. BUT how would you like it if, for example, your laptop dies, and you have a RTB warranty (like 95% of consumers) and the Royal Mail take it upon themselves to skip the laptop because it has a LI battery?

if it doesnt meet the regs then thats how it goes
RM have different T&Cs for business & retail
these can be found on their site
Did you ask to see the full T&Cs as the Post Office?
Did they refuse?
should Post Office Counters read them in full for every customer?Did you notice the prohibited items sign in the Post Office?

hollydays

It's a bit like asking how can the police confiscate drugs-
Cos they can
And before you say that's different, yes, but it's still prohibited.

molerat

You agreed to the T&Cs

*We reserve the right to refuse any other item banned by law or that in our opinion may be harmful or dangerous to our customers or employees. If you send dangerous goods and do not comply with the applicable terms and conditions and legal requirements then we may deal with the goods as we see fit including destroying or disposing of the relevant goods.

and

If you send prohibited goods or restricted goods (and you do not comply with the relevant terms and conditions), we may deal with the goods as we see fit, including but not limited to, disposing of the parcels concerned (in whole or in part)