Consumer help - Zooplus problem!

arbroath_lass

Gosh, well, that'll teach me to try and be helpful! Thanks to the others on this thread who understood what I was saying.

OP I suggested you TALK to your bank first not ask for a copy statement.

The comment re Zooplus was because you were adamant it was their fault and, at first glance, it appears to be an error by YOUR bank.

Still, I hope you get it sorted.

Edited because I reacted badly to OP's rant and I'm sure it was down to worry and not actually meant to be directed at me.

frugal_mike

If you go into the bank and ask them why they have reversed a payment without your permission they should investigate it for you. Don't tell them you want printed statements, tell them to fix the mess they (may) have made.