Disgusted by RAC

nashly

I have a breakdown roadside assistance policy with them and a repair warranty which covered up to a £2000 repair up to five times a year, when I took the warranty out it could only be taken out if I had breakdown roadside assistance in the first place.
Realising I had not had a renew letter from them I phoned them up for the renewal date only to be told that the warranty side had been withdrawn and my policy had expired a week ago.
I asked the RAC operative why I was not informed a month before the policy was due to expire that this was happening and the operator said they have been told not to inform anyone by post phone or any other method !
My assistance policy was renewed as normal as it was taken out originally a few days before the breakdown warranty was taken out by me some years ago.
Now I have been a few days without a warranty on my car and I will have to wait another 14 days exclusion time if I can get a warranty cover today
I cannot believe in this age of communication a company can get away with this.
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

TrickyWicky

Get away with what? - There is no law that requires them to notify you of non-renewal or to insist that they automatically renew you.

You need to get yourself a diary (old fashioned or computerized) and make a record of things like this and then check it every day so you're aware of whats happening.

On a positive note though, it's good that you've made other people aware of this customer unfriendly attitude from the RAC. Perhaps others will decide to avoid them - I certainly will!

Moto2

It makes a change from all the complaints about auto-renewals from breakdown companies.

Now I have been a few days without a warranty on my car and I will have to wait another 14 days exclusion time if I can get a warranty cover today

I'm sure any issues you may have would slip you mind for a few days if needed

forgotmyname

Buy you knew the polict expiry date, So why did you not contact them as i did last year?

No renewal a week before the policy was due, Contacted them and they said that the renewal had gone out on the 30th June.
2 weeks later still no renewal pack, So phoned them again and they sent another one out.

That one arrived. I wonder where the other 2 went.

27col

Quote "A £2000 repair up to 5 times a year."
I'd like to see someone getting that off of a warranty insurance.

TrickyWicky

27col wrote: »

Quote "A £2000 repair up to 5 times a year."
I'd like to see someone getting that off of a warranty insurance.

Such policies do exist, typically for those with £mega in the bank thus I suspect the op is a snob who's got money in the bank but feels they've been hard done by.

arcon5

I'd love to see the list of exclusions for this policy

Steve059

TrickyWicky wrote: »

<snip> You need to get yourself a diary (old fashioned or computerized) and make a record of things like this and then <snip>

Or use the "Tart Alert" text message/e-mail reminder service.

http://www.moneysavingexpert.com/credit-cards/credit-card-tart

nashly

TrickyWicky wrote: »

Such policies do exist, typically for those with £mega in the bank thus I suspect the op is a snob who's got money in the bank but feels they've been hard done by.

Yeah that,s why I get WTC, Then again how much money I have really is irrelevant in this situation.

scragend

nashly wrote: »

Now I have been a few days without a warranty on my car

I have been 10 years without a warranty on my car.

The world didn't end.

nashly

scragend wrote: »

I have been 10 years without a warranty on my car.

The world didn't end.

Post some lotto numbers then