Can I trace that my DEO has been forwarded to my ex by CSA?

Csa_Survivor

Just wondering if there is anyway I can trace if my payments by DEO have actually been forwarded on to my ex by the CSA without me actually having to speak to her if possible.
I have got a suspicion, and it is only that at the moment, that although my liability to pay Child Support ended 2 years ago because Child Benefit ended, the CSA may actually have been taking my money and not forwarding it on for the last 2 years, even though I should not have been paying anyway!
I have not asked for an account breakdown yet but I am guessing that will only tell me the payments I have actually made, but not actually where those payments have gone!
If its shown that CSA have effectively stolen my money then I assume it will be a lot quicker and easier to get my 2 year refund, without having to challenge every morally repulsive excuse they may try and use not to give me MY money back.
I would be very interested if any of you out there can give me examples of the excuses the CSA use to not pay money back, and the outcome of your disputes, so that I can be prepared.
Thank You

CSAworkerx

We dont make excuses if the mistake was on our end, My question is if you knew your liability ended 2 years ago, did you not think to phone sooner? As for asking if your ex got the money, it will show on our system if/how we took the money, and where it has gone.

shoe*diva79

If your liability ended 2 years ago and you have still been paying, there can be a couple of reasons why:

1: Do you owe arrears? These will still be collected and either passed onto the PWC or if the arrers are pre 2010 and your ex received benefits, go back into the public pot to repay the SOS.

2: Was your ex claiming CB fraudently? If so, once the CSA have the correct date any overpaid monies to you will returned.

Csa_Survivor

CSAworkerx wrote: »

We dont make excuses if the mistake was on our end, My question is if you knew your liability ended 2 years ago, did you not think to phone sooner? As for asking if your ex got the money, it will show on our system if/how we took the money, and where it has gone.

My liability to pay ended 2 years ago CSAworkerx , so what damn right has anyone got from the CSA to say, and I quote, " you do realise Mr ............ that if we deem that the child has benefited from the money then you may not get it back" WHAT!!!!!!!, I have not been liable to pay since 2011 so what right has CSA to even comment whether my child has benefited or not for the last 2 years( for the record my child is doing well.), the last 2 years are NOTHING to do with the CSA, so if that is not a massive excuse I don't know what is!
The whole point to all this is I did not know
my liability had ended until someone suggested that CSA now do Child Benefit checks which they did not used to do years ago, so I rang up and found out! Don't forget, I have been on CSA1 for years and in the old days they couldn't do this I believe, and even if they could have done it, it doesn't excuse the fact that systems should be in place to know when a case ends for CSA1 cases either back then or today!
Never mind it being on your systems about how/ if you took my money and where it went, I need to know if I can obtain this evidence , it should speed things up for me if it turns out CSA have been taking money from me when they should not have been if you see what I mean, I have not spoke to my ex and don't want to, but as things stand it all seems a bit odd, it will not suprise me that if I ring her she would tell me she has not had any maintenance forwarded on to her for the last 2 year and that it stopped when Child Benefit did in Sept 2011!
I think me and you are going to have a few heated exchanges CSAworkerx but once again, many thanks for your contributions.
Oh, and if any of you are wondering, a letter that came from the CSA saying I was no longer liable from Sept 2011 says, and I quote, :" the parent no longer has the qualifying child or children living with them", that is the reason why Child Benefit stopped and the reason why my liability ended to pay Child Support. So this was even more of a damn cheek for the CSA to give the reason they did for possibly not paying me MY money back, according to THEIR letter they sent me, my child did not even live with the mum!
I am being mischievous with that last paragraph, any of the regulars with CSA connection will know what I am getting at if they have read one of my previous posts. It would be nice to hear their take on what that letter means, so please, fire away, because it sounds clear enough to me!
(The previous post I am talking about was from 27-09-13 at 5.42am if anyone interested).

Csa_Survivor

shoe*diva79 wrote: »

If your liability ended 2 years ago and you have still been paying, there can be a couple of reasons why:

1: Do you owe arrears? These will still be collected and either passed onto the PWC or if the arrers are pre 2010 and your ex received benefits, go back into the public pot to repay the SOS.

2: Was your ex claiming CB fraudently? If so, once the CSA have the correct date any overpaid monies to you will returned.

Reply later shoe*diva, hungry now, ha ha

CSAworkerx

@Survivor, You may have heated exchanges with me, but i wont be having any with you. I asked the question did you not think to phone in sooner as in your original post you did not state that you didnt know the liability had ended, I was under the impression you did, hence the comment.

The reason i mentioned about the payments being on our systems was again, you asked if you could obtain evidence, yes you can. Phone in and say this to the caseworker

"Id like you to now tell me how much, and when, each of the last 24 payments have been paid to my ex partner"

They will simply go to case summary screen and be able to list out to you the day the csa got the money from your employer, the amount, and the exact date we forwarded the money to your ex's account.

PreludeForTimeFeelers

CSAworkerx wrote: »

@Survivor, You may have heated exchanges with me, but i wont be having any with you. I asked the question did you not think to phone in sooner as in your original post you did not state that you didnt know the liability had ended, I was under the impression you did, hence the comment.

The reason i mentioned about the payments being on our systems was again, you asked if you could obtain evidence, yes you can. Phone in and say this to the caseworker

"Id like you to now tell me how much, and when, each of the last 24 payments have been paid to my ex partner"

They will simply go to case summary screen and be able to list out to you the day the csa got the money from your employer, the amount, and the exact date we forwarded the money to your ex's account.

A good caseworker wouldn't share that information with the NRP - it's irrelevant really, and potentially a breach of client information as well, all that should concern the NRP is the payments collected from them, and the knowledge that yes the payments are being sent on. I certainly wouldn't have reeled off PWC payment amounts and dates to an NRP.

PreludeForTimeFeelers

Csa_Survivor wrote: »

My liability to pay ended 2 years ago CSAworkerx , so what damn right has anyone got from the CSA to say, and I quote, " you do realise Mr ............ that if we deem that the child has benefited from the money then you may not get it back" WHAT!!!!!!!, I have not been liable to pay since 2011 so what right has CSA to even comment whether my child has benefited or not for the last 2 years( for the record my child is doing well.), the last 2 years are NOTHING to do with the CSA, so if that is not a massive excuse I don't know what is!
The whole point to all this is I did not know
my liability had ended until someone suggested that CSA now do Child Benefit checks which they did not used to do years ago, so I rang up and found out! Don't forget, I have been on CSA1 for years and in the old days they couldn't do this I believe, and even if they could have done it, it doesn't excuse the fact that systems should be in place to know when a case ends for CSA1 cases either back then or today!
Never mind it being on your systems about how/ if you took my money and where it went, I need to know if I can obtain this evidence , it should speed things up for me if it turns out CSA have been taking money from me when they should not have been if you see what I mean, I have not spoke to my ex and don't want to, but as things stand it all seems a bit odd, it will not suprise me that if I ring her she would tell me she has not had any maintenance forwarded on to her for the last 2 year and that it stopped when Child Benefit did in Sept 2011!
I think me and you are going to have a few heated exchanges CSAworkerx but once again, many thanks for your contributions.
Oh, and if any of you are wondering, a letter that came from the CSA saying I was no longer liable from Sept 2011 says, and I quote, :" the parent no longer has the qualifying child or children living with them", that is the reason why Child Benefit stopped and the reason why my liability ended to pay Child Support. So this was even more of a damn cheek for the CSA to give the reason they did for possibly not paying me MY money back, according to THEIR letter they sent me, my child did not even live with the mum!
I am being mischievous with that last paragraph, any of the regulars with CSA connection will know what I am getting at if they have read one of my previous posts. It would be nice to hear their take on what that letter means, so please, fire away, because it sounds clear enough to me!
(The previous post I am talking about was from 27-09-13 at 5.42am if anyone interested).

They've back-dated the case closure to when child benefit ended, which is two years ago. There's no reason why you shouldn't get the liabilities collected after that back.
The bog-standard system closure letter says the qualifying child doesn't live with the PWC any more, if I remember correctly. It certainly used to a couple of years ago, HoneyNutLoop can probably confirm this...bearing that in mind I'd take it with a pinch of salt as to whether or not your child no longer lived with their mam.

JJWSJS8700

Csa_Survivor wrote: »

Just wondering if there is anyway I can trace if my payments by DEO have actually been forwarded on to my ex by the CSA without me actually having to speak to her if possible.
I have got a suspicion, and it is only that at the moment, that although my liability to pay Child Support ended 2 years ago because Child Benefit ended, the CSA may actually have been taking my money and not forwarding it on for the last 2 years, even though I should not have been paying anyway!
I have not asked for an account breakdown yet but I am guessing that will only tell me the payments I have actually made, but not actually where those payments have gone!
If its shown that CSA have effectively stolen my money then I assume it will be a lot quicker and easier to get my 2 year refund, without having to challenge every morally repulsive excuse they may try and use not to give me MY money back.
I would be very interested if any of you out there can give me examples of the excuses the CSA use to not pay money back, and the outcome of your disputes, so that I can be prepared.
Thank You

Hi CSA Survivor

Cannot understand why you are being given such a hard time when your just looking for anyones own experience or advice...

I have been unable to log on for some reason and was dying to put you out of your misery regarding 'QC no longer living with mother (PWC)'!

Well I am not a CSA Worker or 'pretend' to be but thought surely you could have got an answer to that question.

The CSA defintely DO make excuses. I am PWC and they refused to close my case when my daughter was 16yrs, out of education, as it closes automatically I was told! Then again when she was 17, 18, 19, 20 and even 21!

All this time the NRP was being charged for her (but he never ever paid a penny) so it did'nt make any difference to him or me.

When I eventually got the case closed the letter same as yours shocked me when it stated 'QC does not live with me any longer'!!! (I could here her music pounding upstairs) and the CSA eventually stated thats the only way the system accepts closure!

Regarding your payments to PWC, every 6 months you should have received a statement showing how much you have paid and whether/if to Sec of State or PWC. The NRP and I received 2 each per year.

Of course you should be refunded what you have overpaid, the Child Benefit office were on to me for two weeks overpayment because they had been instructed by the college that my daughter left the course about 2 weeks after the start date, so I don't understand how all these PWC's are supposed tobe claiming when 'their' child is not even attending...

Hope this helps.

Csa_Survivor

Great stuff, thanks for that everyone, no time to reply properly now, will do over the weekend, my head is frazzled with it all right now. PS, have not forgotten you either shoe*diva, I meant to reply to you yesterday but I had to chuck my dinner down and go out in the end.

CSAworkerx

PreludeForTimeFeelers wrote: »

A good caseworker wouldn't share that information with the NRP - it's irrelevant really, and potentially a breach of client information as well, all that should concern the NRP is the payments collected from them, and the knowledge that yes the payments are being sent on. I certainly wouldn't have reeled off PWC payment amounts and dates to an NRP.

I can maybe see your point about data protection in reguards to the dates we sent the monies to the pwc, but i cant see any harm or DP breach in telling an nrp when we recived his money, afterall, its his money until we have forwarded it to the pwc.