Eon debt

jackusdream

I hadnt checked my bank account or Eon online and didnt realise I had accrued a debt (my fault I know but I wasnt able to get online). Not once have they written to me or emailed or phoned to tell me my direct debit wasnt being taken out of my account. If I had been notified I would have paid it immediately. I currently have an insolvency package and am unable to pay the monthly amount they ask. My insolvency practitioner has offered £36 a month but they wont accept it. To make matters worse I havent received one call back, one answer to the 8 letters I have sent since finding out on 3 September. Eventually today I received email confirmation that the offer wasnt accepted. I have an insolvency package, I cant offer to pay anymore. But since 3 September they have failed to respond to me. All I want to do is re-establish my direct debit and pay £36 towards the debt (which my creditors agree to). They said I have to go for prepayment but I cant have any variable amounts due to the insolvency limitations. Help. I know I have been remiss but I suffer from early onset dementia. I have now taken steps to get my daughter to check my statements, etc, but why wont they help me sort it out. Even Eon today on the phone said they would be initiating an internal complaint on my behalf. But it doesnt resolve anything.

chanz4

If you have an IVA, VA then really you shouldn't be having credit. Also if the £36 does not cover at least usage they don't have to accept it.

Credit is not a right, and they have every right to request a pre-pay is fitted.

How much do you owe them, and how much is your usage.

Wolf3

this might be something to do with their credit files which can affect your credit ratings, as they share their information. If you are on benefits you can ask about Fuel Direct which takes a small portion of this benefit payment to go towards your arrears. Also ask about the Warm Home Discount scheme if you are not already on this as you could be eligible for some extra help this winter. You used to be able to speak or write to their Directors Office who should be able to look at your complaint, or pass it to the Ombudsman after a period of time.

Nada666

There is little point in applying for Fuel Direct as you will be committed to having deducted in advance at source ongoing estimated usage on top of your arrears. Your best bet is a prepayment meter - that way your arrears can be set to a minimum (less than £4 per week) and interest free. YOU can then modify your ongoing usage as you see fit. Not fun with winter coming on but there is not really any better option unless you have enough left over from your other commitments to continue energy arrears payments at 'normal' levels.

chanz4

Wolf3 wrote: »

this might be something to do with their credit files which can affect your credit ratings, as they share their information. If you are on benefits you can ask about Fuel Direct which takes a small portion of this benefit payment to go towards your arrears. Also ask about the Warm Home Discount scheme if you are not already on this as you could be eligible for some extra help this winter. You used to be able to speak or write to their Directors Office who should be able to look at your complaint, or pass it to the Ombudsman after a period of time.

Ombudsman has no jurisdiction over payment methods

Former_E.ON_Company_Representative:_Malc

Hi jackusdream

I'm sorry we haven't responded to your phone calls and letters. As this is now an insolvency issue, your account will have been passed to a specialist Insolvency Team. These are the people to speak to.

They'll be able to advise the path we now need to follow with your account. I suspect this will depend on the stage you've reached in the insolvency process.

You may already have provided this but, if not, some of the information they'll ask for is the insolvency type, details of the Insolvency Practitioner, date of the insolvency, any reference numbers like a court case number and any meter readings you may have.

You mention you manage your account online. Once registered with our website, paper bills stop. Instead, emails are sent each time a bill is issued advising it's ready to view online. These bills will have shown a debt building up.

Not sure if this applies here but, once a Monthly Direct Debit is set up and then fails when we try to collect the payment, we'll try once more to take the money. This is within 7 days of the first attempt. If this fails, too, the arrangement will automatically be cancelled and we'll contact the customer to advise.

Sorry some of this is speculation but hope it helps point you in the right direction.

Malc