Disney Movie Rewards help needed!

rellarips

Hi,

Can anyone help?

I've not been able to access my Disney Movie Rewards properly since mid August (it may have been longer as I only logged in
to add a code!).

I can log in but I can't add codes, it has a big technical error message in the box centrally on the screen.

I've contacted them several times about it, they told me to do all sorts like change my password (I did everything they asked) and get back to them if it didn't work... it didn't... last time they replied they told me to delete my account. I wrote back and told them I would if they could guarantee they'd give me my points back when I opened a new account, also that it says when you go to delete that you can't open an account with the same email for at least 14 days

They've not replied from that email (sent ten days ago)

What a pickle! I've got three codes to add here and I'm getting so fed up with it all. Wondered if anyone had experienced my problem, and can tell me what I can do or who else I can contact aside from the technical team

Thanks ever so much!

Nile

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

rellarips

Cheers Nile, just not sure if this belongs in techie to be fair as it relates to collecting points at Disney, I was hoping that as a lot of people on the bargains board collect Disney points this issue would have been encountered (and solved) by others there. It seems to be a site problem only affecting certain accounts.

I don't think anyone will be able to help me here unless they have a Disney account and the same issue... if I get no joy here, hope I can repost where I originally posted?!

rellarips

Could a mod please move this to a shopping area please, it's really not a technical issue it's a shopping/voucher/token collection one

sort of an 'I want help with online shopping account' issue... which is why I puty it in I-wanna-buy-it-or-do-it