Quick TalkTalk cancellation question..

jediknight49

Had TT installed at my new address, having had it at my old address. Installed last Wednesday, but have had several issues, and the service is not up to scratch / needs further engineer work so decided I want to cancel and go with another provider.

I understood from original "home move" sales advisor that I have 14 days cool off period from date of installation. Is this correct? I can not find anything among the long list of t & c's on their website.

Cheers

Heinz

Regardless of what you were told or what (if you can find it) is in their T&Cs, get ready for a battle.

macman

If 'engineer' work is needed, then then issue is an OR one on the line or on the exchange. TT do not have any engineers. So if you switch provider you will have exactly the same issue regardless.
The line needs 10 days to 'train' to the best speed, why not give it a chance?
You also won't be able to switch direct to another LLU provider anyway if you are now LLU'd.

jediknight49

macman wrote: »

If 'engineer' work is needed, then then issue is an OR one on the line or on the exchange. TT do not have any engineers. So if you switch provider you will have exactly the same issue regardless.
The line needs 10 days to 'train' to the best speed, why not give it a chance?
You also won't be able to switch direct to another LLU provider anyway if you are now LLU'd.

The internet works fine. It's the phone line which is not working correctly. No incoming calls for at least another month based on the next available appointment.
The engineer on the day confirmed to us that everything was ok, just need to "switch us on" by notifying head office, when in fact that was a blatant lie, as when he left the property, he completed his paperwork and requested another engineer appointment to complete the work.

Coupled that with TT's terrible customer service and spending hours and days trying to get the matter sorted, I will be moving, and I believe I have the right to as TT have not fulfilled their obligation of the "contract."

I've switched to SKY anyway, so I just need to notify TT now of that and I will shot of the sorry bunch.