Advice needed car bought on Hire Purchase

iolanthe07

kb_soma wrote: »

Just to update you all, CarCraft agreed to take the car back.

Thanks for all of your advice.

Excellent result, and surprising. Carcraft are often called 'carshaft' on these boards, but perhaps that is unfair.

kb_soma

Excellent result, and surprising. Carcraft are often called 'carshaft' on these boards, but perhaps that is unfair.

It wasn't an easy fight to get them to take the car back, luckily the doctor agreed to provide evidence to back the case up on the mental health issue.

We returned the car on Saturday and funnily enough, no one in CarCraft knew what was going on with the case; although we were informed that the store manager knew all about it. He didn't. They did also try to sell us another car when we were there.

OH says that the lady in head office was very helpful and compassionate, and it turns out (although I was told otherwise, several times by customer service in CarCraft) that CarCraft do have a returns policy, they just don't advertise it, or tell you about it. We are very lucky that the Office of Fair Trading gave me the right advice.

vassa

Find whatever relevant act deals with the return of goods and see what it says. Eg, if some act somewhere says 'Businesses must accept a return of goods within 14 days for any reason' then they have to accept a return. I don't know if there is, or what law it would be, but google should be able to help you out on it

EDIT, ignore me. Well done Now don't ever EVER buy anything on HP!! Save up.

kb_soma

Thanks vassa.

There will be no HP for me... I'm 2 years into a DMP and plan to get rid of that debt...