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NPower Direct Debit 'theft'

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Comments

  • Yep I definitely cancelled the original DD, the bank has verified that, the new one was a new one not a reinstatement of the old one. I have gotten the money back now and the bank has finally verified that what NPower has done would be classed as fraud. Apparently as I've reported it to the bank they will send a letter to them advising them with a warning and if they do it again they will be pursued for fraud by the bank. I'm still waiting on a response to my complaint from NPower though, It will be interesting to see how they explain their actions.
    Big thank you to everyone for all the advice.
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