wet paint

shaun_from_Africa

Why not ask the person concerned if you could have the coat for a few days as you wish to send it to the manufacturers for their opinion as to the best way to clean the paint off.

If they know or think that it's a fake then I can't see them agreeing to this, and if you make the request in writing, you will be able to show that you have at least made an effort to find a resolution to the problem.

unholyangel

I don't think asking for a receipt for insurance purposes would go amiss either if the coat can't be cleaned.

It might have been a 900 coat (unless its a fake of course) but doesn't mean he paid 900 for it, my sister regularly sells designer stuff on ebay for about 20% of its retail price once she's worn it a few times (I don't agree with it but its her money so her choice). Even if you are liable, if it went to court he would need to be able to prove his losses so don't feel bad or apprehensive about asking for proof. Its a reasonable request.

gayleanne

It might be worth your while to actually send the coat to what ever retailer it is supposed to come from, ask them if it is a fake or original. Then decide what to do.

Hintza

Whether the coat is worth £9 or £900 is irrelevant at this stage unless the OP wants to admit negligence. The only time the value of the coat would become a problem is if the OP admits negligence or a court says they were negligent.

I would certainly not be sending any coat away or discussing the coat at all unless it was going to go to court.

Gra76

I'd say that if the signage was sufficient for someone to see and they still managed to get paint all over their coat then that's the fault of the person who rubbed themselves against the door.

Your offer to try and clean the coat is nothing more than a gesture of good will and you should make that very clear to them.

Stupidity doesn't warrant you having to pay out for a new coat.

harrys_dad

Maybe this is a regular "buy a fake coat then get paint on it to claim a designer refund" trick.