What feedback is best to leave

burtons

I bought a fish tank heater and you couldn't set it to the correct temperature. So I contacted the seller and they have sent me a replacement and a couple of stamps to send the faulty one back :T Now I have tested the new one and that's the same so I guess it's how they are made :mad:
So what feedback should I leave the seller as I want to warn others how crap these heaters are but I don't want to be been mean to the seller when they have done there best to help.

RFW

burtons wrote: »

I don't want to be been mean to the seller when they have done there best to help.

Any feedback other than positive and lower than five stars across the board can have a bad effect on the seller. So leaving a positive with something like "Excellent seller, product not up to the job".
What's the point of a water heater if you can't get it to the right temperature? I wouldn't just keep a kettle if it would only get the water lukewarm merely because the seller was a nice chap.

StumpyPumpy

Surely you just get back in touch with the seller and explain what you have discovered so that he can make his mind up whether they are actually fit for purpose?

He might think they are performing correctly but want to change his listing to avoid confusion or withdraw them completely because the whole batch is faulty while he contacts his supplier to try and sort it out.

Personally I wouldn't rely on an item feedback to pass that message on. From what you have said he seems a reasonable seller so I'm sure he'd prefer to know the whole story "from the horse's mouth" as it were.

SP

anotheruser

Isn't this what neutral feedback is for?

"Product bad but seller gave refund"

Strapped

anotheruser wrote: »

Isn't this what neutral feedback is for?

"Product bad but seller gave refund"

Feedback is for your overall experience of the transaction. Which can still be positive even if you are disappointed with the product and decide not to keep it.

ballisticbrian

On Amazon the feedback is for the product, on eBay it's for the seller. Aquarium heaters are something he definitely can't test individually before they go out, so he's relying on customers like you to inform him. And like many eBay sellers with sourcing mainly done now in the far East, it can be a constant battle to get properly checked quality controlled goods of a consistent standard.

the_lunatic_is_in_my_head

ballisticbrian wrote: »

On Amazon the feedback is for the product

On Amazon the feedback is removalable if it's for the product:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=13841831#remove

If the seller is providing good service and not leaving you out of pocket I'd leave a positive. The driving down of prices is leading to a lot of cheap rubbish being sold, a higher priced item would most likely work or the seller has got a faulty batch.

anotheruser

I agree but in this case, the product is surely be 80% of the feedback rating consideration, hence it being neutral instead of negative.
If you buy a faulty product from Argos, I am sure your rating wouldn't be positive even though it's not really their fault.

the_lunatic_is_in_my_head

anotheruser wrote: »

I agree but in this case, the product is surely be 80% of the feedback rating consideration, hence it being neutral instead of negative.
If you buy a faulty product from Argos, I am sure your rating wouldn't be positive even though it's not really their fault.

Argos, Tesco, John Lewis, Amazon, Harrords, all the same chance of a random faulty item, don't really see what it has to do with your impression of the retailer?