Non-delivery consumer rights

emptydave

Hello,

I would like to know my consumer rights when an item is not deliveried. Here are the basic details...

What - Samsung washing machine
When - Last week
From where - Currys Online
Paid by - visa debit card
What went wrong - the item was not delievered but Currys computer system says it was (even thought they admit they have no signature for the delivery). I needed this item ASAP as we have a new born and no washing machine! As it wasn't deliveried on time and they could not say when, or if, a replacement would be delivered I have had to buy another machine from a different supplier.
What they say - Currys will not tell me if they will refund the purchase or when they will decide - they need to wait for 'Holly' to calculate the answer!
What I want - a refund. I understand consumer rights if the item has been delievered but in this case it is a bit tricky as I never recieved the item and need to wait for them to decide if I have recieved the item or not. I would like to know the legal standpoint and what I can do...

Best,

Dave

pinkshoes

As you bought it online, then reject it under distance selling regulations. Do this in writing.

SuperHan

Yes, cancel under DSR for an immediate and full refund. You can then chase up the non delivery issue with the money in your bank or a new washing machine.

wealdroam

Yes, as Pinkshoes says, cancel the order under DSRs in writing, and they must refund all monies paid including any delivery charge.

Even if the goods suddenly turn up on your doorstep, you are perfectly within your rights to refuse to accept the delivery.

emptydave

Many thanks for the prompt replies. Letter is in the post. When the law is so clear it makes you wonder why companies such as Currys miss lead consumers so badly?

Dave

wealdroam

emptydave wrote: »

Many thanks for the prompt replies. Letter is in the post. When the law is so clear it makes you wonder why companies such as Currys miss lead consumers so badly?

Dave

They should refund you asap, but must do so within 30 days.

Cycrow

emptydave wrote: »

Many thanks for the prompt replies. Letter is in the post. When the law is so clear it makes you wonder why companies such as Currys miss lead consumers so badly?

Dave

because most people dont know the law, so companies try to get away with it.

but then most customer assistants dont really know the law either, they will only know the stores policy