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iphone 4 - phone is on but screen is blank

Rotor
Rotor Posts: 1,049 Forumite
Part of the Furniture 500 Posts
edited 28 September 2013 at 10:55AM in Techie Stuff
Hi, as the title says, daughters iphone 4 screen is unresponsive, but phone still rings when called.

It hasn't had a bang (that she knows of) but she accidently deleted an app, she locked her phone and screen wouldnt turn back on again. It can receive calls but she cant answer them or reply , because the screen wont turn on.

Any ideas? Or is it a repair job - if so , where should she go for repair?

Thanks

Comments

  • matttye
    matttye Posts: 4,828 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    Press and hold the home+sleep/wake buttons for about ten seconds (keeping hold of them for longer doesn't do any harm) until the phone reboots.

    It might be hard to tell if the phone has rebooted if the screen is broken, but if it's not the screen and just a software problem, you should see the Apple logo come up when the phone restarts.
    What will your verse be?

    R.I.P Robin Williams.
  • Rotor
    Rotor Posts: 1,049 Forumite
    Part of the Furniture 500 Posts
    Thanks mattye - you are ace:beer:. It worked
  • My 4S did this too this week, a reboot solved it.
  • matttye
    matttye Posts: 4,828 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    No probs :)

    That's the way to do a 'hard reboot' which bypasses the software, so if the software is acting up this is the best way to restart.
    What will your verse be?

    R.I.P Robin Williams.
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