Online shopping transaction failed, but over £2k deducted from my accounts

Star999

rb10 wrote: »

When the transactions failed on three different cards from two different banks, I think it's the retailer's bank that's at fault here.

The OP's bank cannot cancel the authorisations just on the OP's word. That instruction has to come from the retailer.

That's what I thought. That maybe due to the temporary fraud hold put on my card by my first bank, the card wasn't working.
So thought I'd try a debit card from a different bank. I cleared my history and cookies and restarted the computer and tried with the second debit card, but it still failed.

When I mentioned this to the merchants last night that the fault must lie with them, they couldn't shed any light and kept saying the issues are with my banks.

In the end I had to transfer money to my PayPal account and complete the transaction that way. So that's another £350 gone.

Star999

rb10 wrote: »

No, like with the current account, it's just an authorisation and won't (shouldn't!) actually go onto your balance.

Your mortgage lender will only see your actual CC balance (£300), and not the authorisations.

(Although even if you did have an actual balance of £1.5k, a mortgage lender is unlikely to have a problem with that, you'd be nowhere near your limit and that's not a massive amount of debt to have).

I pay my credit card off in full each month and that £300 should reduce to about £20 as returned some items today for an online shop.
I just don't want the lender to think I'm using my credt card heavily now and I'm struggling, as before my average spend on my credit card was £70 each month.

brewerdave

Its that c**p Verified by Visa bug - its happened to me before - the transaction doesn't complete as far as the merchant is concerned because of a problem with V by V-but the withdrawal has been authorised by the bank,so comes off available balance. It's happened to me when paying balance for an expensive holiday, that was a REAL pain to sort as my account then had insufficient funds to pay the due amount!!!

Macca83_2

The failed transactions should drop off your cards within the next five days. Really I wouldn't worry about your lender thinking your struggling because you've had a larger than normal 'spend' on your credit card. For all they know you could be purchasing a holiday.

chuckley

7 days for nationwide. happened to me twice with oyster online.