Broker sent application riddled with errors: what would you do?

redonion

L&C sent off my application form to Santander without telling me, before applying any of my corrections, which I'd already sent them. It has an error rate somewhere around the 25% mark. For example, they got wrong my birth date, the date I started work at my current job, my phone number, the address of my solicitor, the leasehold service charge, and (drumroll) my predicted monthly outgoings.

I feel I'm now in limbo, worse off than when I started, since now the lender has an application in progress which is riddled with errors. I judge it improbable that the L&C staff who achieved the 25% error rate will be successful in fixing their mistakes.

Obviously, they don't have my signature on the form yet, but they say the application is now with Santander.

What would you do?

Go to another broker, and tell L&C to cancel the application with the lender? Can another broker rescue it once it's gone this far?

Apply direct? (slower?)

Pray?

kingstreet

Ask the broker to notify the lender of the errors.

Applications are mostly submitted online now and no signature is required until solicitor stage.

redonion

kingstreet wrote: »

Ask the broker to notify the lender of the errors.

Applications are mostly submitted online now and no signature is required until solicitor stage.

They have requested a signature immediately. It's a PDF form.

Given their record so far, I'm struggling to see how this can go well if I go that route.

Optimistically, 25% of 25% is still 6% mistakes left over after they take another crack at it. Perhaps they'll add some more mistakes at the same time.

I assume some people have a good experience with them, but I don't see how I can reasonably have confidence in the individuals I'm dealing with when they got so much wrong, then did not follow their own QA process that would have let me fix it before it became a problem.

ACG

What do you want from this post?

You have listed your options, you have had a response and now your saying you have no confidence in them...

You either stick with them and get them to pull their finger out and sort it or you dont and you either sort it yourself or instruct another broker.

Im not saying i dont understand your concerns as i would have them too, especially when it comes to a mortgage but ultimately the decision is yours and only you can really decide.

Annisele

It sounds like there's enough wrong for Santander to reasonably say "This person is lying to us and so we don't want to lend to him".

I think you need to tell Santander about the mistakes one way or another. The easiest way is probably through the original broker. Whether you decide to continue with that broker is in my view a separate issue.

redonion

Annisele wrote: »

I think you need to tell Santander about the mistakes one way or another.

Of course! Not to do so might be fraud, in fact.

The easiest way is probably through the original broker.

Well, not if some of the information "gets lost" along the way. That is what has happened so far.

Whether you decide to continue with that broker is in my view a separate issue.

How's that? You're saying I can pick up my application and walk it over to another broker? That it won't cause confusion and/or potential problems to cancel this application and re-apply?

That might all be true, but as Joe Public I have no clue.

Blackpool_Saver

i would be livid

redonion

ACG wrote: »

What do you want from this post?

You have listed your options, you have had a response and now your saying you have no confidence in them...

You either stick with them and get them to pull their finger out and sort it or you dont and you either sort it yourself or instruct another broker.

What effect would you judge abandoning L&C mid-application to have on my chances of success? And what is the best way to switch: just tell them to cancel the application?

ACG

You either need L&C to cancel the app and start a new app either with santander or a new lender - this will result in a new credit check, in itself not a deal breaker.

Alternatively, L&C amend the application - which may result in a new credit check anyway if enough of it is wrong.

redonion

ACG wrote: »

You either need L&C to cancel the app and start a new app either with santander or a new lender - this will result in a new credit check, in itself not a deal breaker.

Alternatively, L&C amend the application - which may result in a new credit check anyway if enough of it is wrong.

Thanks. If it is just a matter of likely another credit check, I think my best option is to cancel, since frankly all trust by now is lost.

To add spice to the situation, I am on the "CIFAS for individuals" register (this is the one where lenders are supposed to take extra steps to verify your identity, not the one where an institution reports you for fraud). Not sure how that changes things, if at all...

ItsyBitsySpider

redonion, I remember you mentioned that you already left L&C and applied through an IFA who you were not very impressed with also.

I had very similar experience with L&C, in fact they very successfully managed to misspell even my name. Yes, and it apparently passed the credit check too. Some of other data entry errors were more serious and could be classified as fraud.

At this point, I already had lost confidence in L&C. I requested them to cancel my application and moved on to another whole of market free mortgage broker who I am very pleased with so far. It did mean another credit check but as someone mentioned it is not a deal breaker if you have good credit history.

I am still not sure how did the credit check pass, if they misspelled my name on the system.