deceptive seller on Amazon marketplace

Slowhand

xxxxx.uk means absolutely nothing as to location. OP assume/presumed.

wealdroam

tinkerbell28 wrote: »

wealdroam wrote: »

But, as has already been pointed out, DSRs do not apply to any seller outside of Europe.

They are selling in America.
You chose to buy from a seller in America.

EU laws and or UK laws do not apply to such transactions.

No she didn't. The seller has clearly misrepresented his location.

With UK in the name for one.

Then Amazon give delivery windows. These are calculated by the data Amazon have with their stated location and postal service used.

So although the dsr's bit is right. I wouldn't say she did choose to use a seller from the USA.

Op you'd win A-Z on this.

People are getting far into deep and making presumptions, of xyz. The solution is really simple.

My post is only addressing the UK legislation issue.

You may well be right that Amazon will resolve this.

The OP did choose to buy from this seller.
No-one forced the OP to buy from this seller.
Yes, the OP may well not have understood where the seller was based, but that did not remove the element of choice.

tinkerbell28

I don't know why you're both missing a very basic fact and why you're suggesting op hasn't paid due care. By her choices or presumptions. She didn't choose to buy from a seller in America did she? She did so believing they were in the UK, due to despatch and delivery times.

Amazon gave her a very clear delivery window, which they, as I've said 3 times. Take into account sellers location and postage terms.

There is no reason at all for op to have believed it was an American seller, even if you don't include the fact they use UK in the name.

When you buy internationally Amazon give you a delivery window to account for that, as they take into account where the package is coming from.

The fact that Amazon didn't do this, then the seller had to do so via pm does suggest some misrepresentation has taken place.

Op seriously I don't know why people are suggesting you're somehow at fault here. You're not. Go to A-Z that's all you need to do. You'll win. I can't be any clearer.

Annabee

Thanks Tinkerbell, there are some very unhelpful posts on this thread (not yours obviously).

Of course I did not 'choose' to buy from a non-UK seller - that's the whole point of this thread! One poster has stated I am not entitled to the address of the seller, as I would be under Distance Selling Regulations, as the seller is not in the UK, and so these regulations don't apply. But then how exactly am I supposed to know they are not in the UK??

Some posters think, presumably, that all sellers should be e-mailed before buying, to check on their location? Seems a very slow and cumbersome process if so, surely there should be some good faith on the part of the seller to provide clear information to customers and be transparent? Other sellers on the Marketplace seem to be able to do this.
Otherwise I don't know what exactly these posters are suggesting I should have done?

But I have noticed before on MSE (particularly in the consumer rights section) that there are several posters who delight in pointing out that they think the OP has messed up, often when they haven't, and are always on the side of the company against the OP. Seems very strange, for a website which is supposed to be for the benefit of the consumer and to provide useful information and support. I suppose they get off on it, in some strange way, and are best ignored.

Slowhand

www. means? What comes after that is irrelevant where location is concerned. What does .com mean location wise?

tinkerbell28

Slowhand wrote: »

www. means? What comes after that is irrelevant where location is concerned. What does .com mean location wise?

That's irrelevant. She bought from Amazon.co.uk. With a delivery timescale window for domestic deliveries. From a seller who gives the impression via name, they are in the UK.

Annabee

Oh, for goodness sake, have you nothing better to do?

tinkerbell28

I genuinely don't get the point.

Seen as you purchased from AMAZONUK. It's all really irrelevant.

Yes it was marketplace, but as mentioned several times. They themselves would believe them to be a UK seller. So you'd trust them right?

It's neither here nor there with Amazon as you've got A-Z.

Same with eBay, but paypal. It happens there too

It's just ridiculous. Considering the answer is A-Z

Hermione_Granger

Originally Posted by Annabee
Of course I did not 'choose' to buy from a non-UK seller

wealdroam wrote: »

And I cannot find any post that suggested you did.

Maybe you should look a bit closer to home then wealdroam because that is exactly what you did state in post #10.

wealdroam wrote: »

They are selling in America.
You chose to buy from a seller in America.

wealdroam

Hermione_Granger wrote: »

Maybe you should look a bit closer to home then wealdroam because that is exactly what you did state in post #10.

Oops... sorry. My mistake.