Ebay Distance Selling Regulations Question

Pabby

Hi everyone, and thanks in advance for any help.

I have just purchased a projector screen which i cannot actually get up the stairs in my house due to it's size! (yes i hear the laughter from here!) The wall it was meant to go on is the right size, but the access won't allow it to go in.

I have asked that the seller ( a business on ebay) accepts a cancellation of the order, and i am happy to send it back at my own expense. The box has been opened, but the screen has not even been taken out of the box, plugged in or removed from it's protective foam.

The item was a buy it now, not an auction.

I have told the seller i will shrink wrap the box and send it back, but on the returns policy on ebay the seller has stated that they do not accept returns for 'wrongly bought items'.

I have messaged saying that it was not wrongly bought, but that it is just unusable.

Am i covered by the DSR? I perdict that they are goiing to kick up a fuss as i've had no reply to my messages as yet, and their call centre just has an answerphone, and they haven't bothered to call me back as yet.

I would accept a smaller screen in exchange, but they don't have one listed. It's literally about 10cm too big to get round the top of the stairs!!

Thanks guys for any help. Much appreciated.

theonlywayisup

Yes you are covered under DSR for a change of mind return.

With eBay being in the equation, you may find it difficult to get them to agree to a return. This is the one time when eBay rules hinder rather than help.

It can sometimes be easier to find a fault with and item and to return for SNAD if you fear a seller will be difficult. I do not like to advocate this sort of behaviour but some businesses on eBay need to be educated and will stick to EBay rules only.

jadorevintage

"According to Distance Selling Regulations, consumers who purchase items from a business seller over the internet (where there is no face-to-face contact between the seller and the buyer before the contract is made) generally have the right to return the item within 7 working days after the date of receipt.

Some items are excluded from the right of withdrawal. Business sellers are obliged to inform consumers about their right of withdrawal before the purchase. Private sellers may voluntarily offer returns.

The Distance Selling Regulations usually cover sales made over the internet, including:
Buy it now listings on eBay.co.uk
Second Chance Offers on eBay.co.uk
The UK Distance Selling Regulations do not apply to auction-style format listings on eBay.co.uk. Learn more about the distance selling regulations.

If a seller has specified a returns window when listing the item, the minimum time frame they can select is 14 days. (A 14-day returns period will be required under UK and Irish selling regulations that will become effective in June 2014.) The returns window is the number of days that you have to inform the seller that you intend to return the item."

From here: http://pages.ebay.co.uk/help/buy/return-item.html

aerostar

Pabby wrote: »

It's literally about 10cm too big to get round the top of the stairs!!

How about using a ladder and putting the screen through upstairs window ! or if no ladder, some rope and haul it up to and through a window.