CPC quietly cancel orders without telling you

itm2

I've ordered 2 electrical items from CPC in the last 3 weeks. After waiting 3 weeks for the first one to be delivered I logged into their website to check the status and it had been cancelled by them (presumably due to stock unavailability). At no point did they bother to tell me, so I could have waited forever for it to arrive.
I then ordered another item to replace it (a different one), and when I checked their website to check the order status it too had been cancelled. Once again I had not been notified.
Has anyone else had this experience with CPC? As far as web retail outlets go it's pretty rubbish.

scheming_gypsy

Have you phoned customer services to ask?
It's possible that they're sending emails to advise and you're not receiving them

Slowhand

Have you checked your junk/spam folder?

itm2

Slowhand wrote: »

Have you checked your junk/spam folder?

Yes, and I've never received anything from CPC - even to confirm receipt of the order. Ironically I did receive a welcome letter and brochure in the post, which didn't mention my order at all.

marlot

I've used CPC for years and always found their customer services excellent. it sounds like there is a setup error on your account

Slowhand

itm2 wrote: »

Yes, and I've never received anything from CPC - even to confirm receipt of the order. Ironically I did receive a welcome letter and brochure in the post, which didn't mention my order at all.

Maybe you mistyped your email address perhaps?

mattyprice4004

You get an order confirmation via email.
Someone's mis typed their email address

itm2

Oops...how embarrassing...I've just logged into my account and found that it has an old email address for me...thanks for the pointer

mattyprice4004

itm2 wrote: »

Oops...how embarrassing...I've just logged into my account and found that it has an old email address for me...thanks for the pointer

I totally didn't do the same with my JD Williams account...

Glad it's sorted.