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Barclaycard - Level 2 department ?
Lynford
Posts: 18 Forumite
I called Barclaycard today, just to make sure they had received my complaint as I hadn't had the acknowledgement letter.
The lady confirmed they had received my information, gave me a reference number and said the complaint was now with the 'Level 2 department' or something like that.
Anyone heard of this before / have any idea what it means or who they are ?
Cheers.
The lady confirmed they had received my information, gave me a reference number and said the complaint was now with the 'Level 2 department' or something like that.
Anyone heard of this before / have any idea what it means or who they are ?
Cheers.
0
Comments
-
It means they have received your complaint and have up to eight weeks to respond with their "full and final" decision.
No point calling them again until this period has passed.0
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