Eon sent the heavies for no reason!

BECKJ1

Ok - so I have had trouble with Eon since I moved into my property.

The main point being them grossly under estimated my bill and sent me a nice £500 bill in jan - which I couldn't pay.

Set up a repayment plan on DD along with paying for the gas I am using.

No in between all this I have had countless letters with wrong information, phone calls saying I need to do this when I don't etc etc - so now I have a meter reading I pay and I ignore everything else.

Anyway they did send me a letter a week or so ago saying I owed them money - around £800 - I ignored it as I know I don't checked my statement DD coming out - checked last bills all ok.

Anyway today this evening 2 guys ring my door bell about non payment!! Imagine my horror!!
They spent over 30 mins outside my property calling Eon after I shown them the DD from my bank statement. For the guy to put the phone down and go 'oh yeah sorry it was their mistake thanks for your time bye' !

Now should I just let this go? I'm now worried they may do it again and I may not be home and might come home to no gas!

What would everyone else do ? I hate calling them on their 0845 number get passed around and then when the query is a little to difficult then get cut off - the main reason I just ignored then forgot the last letter!

lemontart

sorry bit confused was the usage underestimated hence dd set up to low to cover resulting in you being in debt or are they claiming no monies paid at all?

BECKJ1

lemontart wrote: »

sorry bit confused was the usage underestimated hence dd set up to low to cover resulting in you being in debt or are they claiming no monies paid at all?

usage / DD is irrelevant - they 'were' claiming that I wasn't paying, I am paying every month, the amount they have asked for
Apparently an error on their part that they didn't realise I was paying!

lemontart

sorry but you did mention under estimation in original post , a debt of 500 which could not pay hence my confusion.

Nada666

They did not send the heavies for no reason - they were sent by mistake.

£500 is not a gross under-estimate even for a single winter, never mind over whatever period it did accrue. You are the one who is resident and who has constant access to the meter. If your usage was different to what you had agreed with them then you were free to decide how to accommodate this.

C_Mababejive

If you felt intimidated you should have said so,told them to go away and shut the door..

patchman

Nada666 wrote: »

They did not send the heavies for no reason - they were sent by mistake.

You have corrected the OP on their ' no reason' quote but you agree that they were 'heavies', in fact using the term yourself. Isn't the correct term 'bailiffs' or 'enforcement officers' or such like?

advantix

Why are you calling them on an 0845 number? All EON numbers are 0345 and are usually included in call plans from both landlines and mobiles

Former_E.ON_Company_Representative:_Malc

Hi BECKJ1

Is the payment arrangement on your account a Monthly Fixed Direct Debit or another type of plan?

If it's a monthly plan as above, all follow up will stop provided payments are made as per the agreement.

Have any payments been missed?

If they have, on some types of arrangement, missed payments will cause the plan to fail immediately and follow up will start.

This happens even when payments are subsequently re-started. In these circumstances, a new arrangement needs to be set up.

When did you set up the arrangement?

Sometimes, there's a short delay between setting up a plan and the details going through our systems. It tends to take a bit longer to update all our systems where there's been an outstanding balance for some time and the debt has been passed to a third party.

I'm not saying any of the above apply to you and sorry for all the questions. Just trying to understand what might have caused the follow up here.

Will be happy to take a look for you. If you drop an email with your details to the address in my Profile, I'll see what's been going on.

Malc

undaunted

It doesn't sound like they were really "heavies" at all, even if your concerns re future error seem reasoanble.

I would suggets that rather than ignore such letters or rely on the phone you write a letter of complaint detailing all relevant facts (eg if a payment plan of x was agreed and you have stuck to it say so. If a DDI has been returned for any reason, perhaps acknowledge and explain it / why it wont be a future problem and ask for their written response.

If you do still owe them £500, (or whatever now remains) and are paying it off by DD as I agreed I suggest that you say so rather than tell them you don't owe it as you seemed to say to the two men above.

Perhaps also ask for an explanation of the £500 and £800 if you aren't clear (eg have you already reduced an £800 debt to £500 or is it actually going the wrong way in spite of the DD set up?)

PollySouthend

I never understand why people don't check their meters against estimations?