RBS PPI claim

ashlee21

I sent a complaints form to RBS re PPI on a Sainsburys credit card.

They sent an acknowledgement and said they would look into it and get back to me.

This was over 8 weeks ago so could someone tell me what I should do next.

Pink1808

Phone RBS up and ask them if they have come to a decision and if not you are within your rights to take straight to the FOS but you will be in for a long wait, I had a claim with RBS last year and they took about 9 weeks to sort out so maybe ring them ask where they are with your complaint and take it from there.

ashlee21

Thanks for that. Will phone them tomorrow.

tanyadrhodes

Just give them a call on 0800 015 0319. I have found them really quite helpful and polite so far. They registered my complaint on the 22nd of August, and I got a text on the 23rd to acknowledge receipt, and a follow up letter. I phoned for an update last week and was told I would have a final decision by 10 October.

Good luck

tx