taking to court

busyfox

Hello
I am taking a motoring insurance company to court as they put the insurance in the wrong name, I have chasing them for ages for a refund and now they have just paid less than half of the claim into the bank, and sent a paper transcript of the alleged conversation that claims i asked for it in the wrong name.
I have asked the court if i get a copy of the audio tape before deciding if i want to take this further as I am thinking they have ammended this to their benefit, but the court said they would not need to provide this unless I asked for it to go to a hearing, and then i would not get a copy, just for them to provide to the court.
Just after some advice as to if this is right and to help me decide how i want to proceed with this, as they have left me doubting myself.

Thank you

InsideInsurance

Why have you gone to court rather than the Financial Ombudsman Service which if free of charge to you and binding on the insurer?

busyfox wrote: »

Hello
I am taking a motoring insurance company to court as they put the insurance in the wrong name, I have chasing them for ages for a refund and now they have just paid less than half of the claim into the bank, and sent a paper transcript of the alleged conversation that claims i asked for it in the wrong name.

The above doesnt really make much sense. If there was an error in the name then the name would simply need to be updated, the admin fee for this waived and so there would be no refund to be had.

Are you really litigating over a £35 admin fee?

visidigi

InsideInsurance wrote: »

Why have you gone to court rather than the Financial Ombudsman Service which if free of charge to you and binding on the insurer?



The above doesnt really make much sense. If there was an error in the name then the name would simply need to be updated, the admin fee for this waived and so there would be no refund to be had.

Are you really litigating over a £35 admin fee?

He mentions them paying half of the claim...

Why does that make me think the name issues have only become apparent after an accident?

bris

You dont need to go to court for the tape, by law they must give you it if you request it and pay a small fee.

I believe a SAR is £10, so ask for one.

Seems strange they would get the name wrong, is the named person known to you?

JReacher1

is the wrong name a spelling mistake, or is it the name of someone in your family, or is it the name of some complete stranger? If its the second one then its probably your fault. If its just a different variation of your own name or a strangers name then its probably theres.