Mistake on advertising magnet

Bella2008

Hi there,

I recently ordered some car magnets for my driving school from a company and they sent them through. They each had my logo with the instructor's name and number. They were all ok apart from 1 which had the wrong phone number on it (just the last number was wrong). I checked the email that I had sent them and the number I sent in the email was correct, so it was their mistake.

I emailed them and asked for a refund and said I could return the magnet or send them a photo of it to show them, they replied for me to send a photo and they would either redo it or refund it, whichever I prefer.

I emailed them a photo and requested a refund. Now they are asking for me to send it back before they will refund so they can re-use it (not sure how but anyway). Presumably I will be paying for the cost of sending it back as they stated they would refund the cost of the magnet and didn't mention postage (it's quite big & going to Ireland).

As it's their mistake is it really necessary for me to go round to my instructor's house 20 miles away and collect it and wrap it up and post it back or should they just refund me and she can throw it away?

Thanks for any advice.

wealdroam

This is clearly a business to business arrangement so consumer protection legislation won't necessarily apply.

Might be worth posting on the Small Business board though.