Beware of Economy 7 With Scottish Power.

Richard741

I have a dual fuel electric meter which I had when I waswith E ON, but did not use it as Economy 7 as I have gas central heating and nomore than ONE KILOWATT of electricity over night. However, when I moved to Scottish Power toget a better rate for my gas and electricity, Scottish Power put me on theirdual fuel electricity rate WITHOUT MY KNOWLEDGE and not the rate that I hadsigned up for.
They did not inform me that I was NOT ON THETARRIFF WHICH I HAD SIGNED UP FOR and now I am having big arguments withScottish Power because their accounting system is not able to put the Economy 7consumption and the daytime consumption together as E ON had previouslydone. So They are forcing me to pay aMUCH HIGHER rate for my electricity than I thought I was contracted for.

HappyMJ

Richard741 wrote: »

I have a dual fuel electric meter which I had when I waswith E ON, but did not use it as Economy 7 as I have gas central heating and nomore than ONE KILOWATT of electricity over night. However, when I moved to Scottish Power toget a better rate for my gas and electricity, Scottish Power put me on theirdual fuel electricity rate WITHOUT MY KNOWLEDGE and not the rate that I hadsigned up for.
They did not inform me that I was NOT ON THETARRIFF WHICH I HAD SIGNED UP FOR and now I am having big arguments withScottish Power because their accounting system is not able to put the Economy 7consumption and the daytime consumption together as E ON had previouslydone. So They are forcing me to pay aMUCH HIGHER rate for my electricity than I thought I was contracted for.

Scottish Power is one of weird suppliers where it is actually cheaper to be on the Economy 7 rate even if you use almost nothing during the E7 hours.....so I doubt you are worse off. Which region are you in? What's the unit rate charged?

dogshome

When your Heating/Hotwater gas fired system was first fitted, the Elec. supplier should have removed the ECO7 meter and installed a Standard meter - Some suppliers charge for this whilst others do it for free
This change would then be logged by the Central Register of meters for your area

Eon's method of adding the two readings together and chargeing Standard meter rates was a "Cheap Fix", held together by nothing more than a note on your account with Eon.
When you Switched to Scot.Power, they had to inform the Central Registry and operate your account for whatever type of meter the Registry records listed.

Go back to Scot Power and ask them to change the meter and the cost if there is one - Until the meters changed and Central registry have updated their file, you will continue to have this problem no matter who your supplier is

Richie-from-the-Boro

Richard741 wrote: »

their accounting system is not able to put the Economy 7 consumption and the daytime consumption together as E ON had previously done.

- true, this has always been the case since day one of SP
- dogshome is correct
- if you want the two registers aggregated, leave SP and go elsewhere
- alternatively get SP to pay for a meter change [best of luck with that] or pay for a meter change yourself
- if you pay the £50[ish] cost for a two rate to single rate meter change, that might be a lorra lorra more than you claim you are losing

LesU

Is it always the case that you have to change meters?
I have a digital meter on E7, but the meter shows 3 separate readings Day, Night and Day+Night. Couldn't SP just use the third totalled number off the meter instead of the first two?

matelodave

What sort of two rate meter have you got - ours is electronic digital and the engineer just did a software change to it using a laptop. Took him two minutes and no cost to us.

In fact when we moved in three years ago we had a two-rate pre-pay (card meter) which we got swapped to a credit meter by the existing supplier (N-power I think) within a week or so of us moving in - they insisted that the replacement had to be a two rate meter. We swapped to E-on as soon as the meter had been changed and requested that they supply a single rate and they just came and reconfigured it. None of the meter swapping/reconfigs cost us anything. We are with Scottish Power at the moment (On-line Energy Saver Nov 2013) which will be renegotiated/swapped sometime next month

[Deleted User]

Hi,

Richard741 wrote: »

I have a dual fuel electric meter which I had when I waswith E ON, but did not use it as Economy 7 as I have gas central heating and nomore than ONE KILOWATT of electricity over night. However, when I moved to Scottish Power toget a better rate for my gas and electricity, Scottish Power put me on theirdual fuel electricity rate WITHOUT MY KNOWLEDGE and not the rate that I hadsigned up for.
They did not inform me that I was NOT ON THETARRIFF WHICH I HAD SIGNED UP FOR and now I am having big arguments withScottish Power because their accounting system is not able to put the Economy 7consumption and the daytime consumption together as E ON had previouslydone. So They are forcing me to pay aMUCH HIGHER rate for my electricity than I thought I was contracted for.

don't think it will be a dual fuel electric meter, dual fuel is electric and gas, it will be a two rate meter,

hard to believe no more than one unit overnight, even a fridge would use a unit,

eh, you signed up for the tariff, so should've checked details before signing.

Cardew

dogshome wrote: »

Go back to Scot Power and ask them to change the meter and the cost if there is one - Until the meters changed and Central registry have updated their file, you will continue to have this problem no matter who your supplier is

I have an E7 meter and both E-on and British Gas aggregated the readings, but SP do not.

Cardew

Richard741 wrote: »

Scottish Power put me on theirdual fuel electricity rate WITHOUT MY KNOWLEDGE and not the rate that I hadsigned up for.
They did not inform me that I was NOT ON THETARRIFF WHICH I HAD SIGNED UP FOR and now I am having big arguments withScottish Power because their accounting system is not able to put the Economy 7consumption and the daytime consumption together as E ON had previouslydone. So They are forcing me to pay aMUCH HIGHER rate for my electricity than I thought I was contracted for.

If you have a two rate meter, the default position for all suppliers is to put you on an Economy 7 tariff.

Some suppliers will aggregate readings like E-on; but YOU have to ask for that arrangement.

How would SP know that you didn't want an Economy 7 tariff?

Lots of us with gas CH still want to be on Economy 7 because it is financially beneficial.