Internet connection keeps dropping out. Aol and bt not helping

ValHaller

closed wrote: »

assuming the router is plugged into the master socket, it's an aol or bt problem, not wireless

login to the router admin page when it happens, and have a look at the connection status.

???? Really? So if a router is plugged in to a master socket, it cannot have a wireless problem?

closed

Do you actually read any of the OP's posts, or just try and pull apart responses?

ValHaller

closed wrote: »

Do you actually read any of the OP's posts, or just try and pull apart responses?

Yes I do read. And I would be pleased if you would defend your statement

assuming the router is plugged into the master socket, it's an aol or bt problem, not wireless

with a reason rather than an attack on me.

closed

post 5, 2nd paragraph

ValHaller

closed wrote: »

post 5, 2nd paragraph

A red light? We don't even know the make or model of the router. Is there a published standard to which all routers comply in respect of indication lights?

Ipad showing as connected? Well that is helpful. But these kinds of indications are less than definitive, because they won't always be updated in real time and could be positively misleading if they are actually indicating the 'physical layer' eg a wireless signal to a neighbour when the full multilayer connection is rejected.

The definitive test is accessing the router setup pages while a drop is in progress and seeing the router itself report conditions indicating a drop,

Fosterdog

Routers may all have different light systems to mean different things but OP has already said that it changes from green to red when the signal drops, it is fair to suggest that it means the signal is not getting to the router. In 10+ years I've never known that to mean anything else, it doesn't matter what colour it changes to but the fact the colour changes indicates a problem.

A wireless problem has been ruled out because the OPs desktop is wired to the router and still has the problem.

The problem then is narrowed down to, interference from something else, the router, the RJ45 cable, the filter, the phone point, the line to the exchange or the exchange itself. As the router has been changed twice its fairly safe to rule that out. Usually the cables are changed at the same time as the router so they can be ruled out. The filter has been changed so that can be ruled out.

The only things left it can be are interference, easily tested by disconnecting everything else from all points in the house, the phone socket itself or something outside the house.

It's perfectly normal for things to still show a connection to the router as the router is creating a local network, the problem is with the ADSL signal which is only needed for internet access, any other networking activities can carry on as normal without an ADSL signal so the devices will still show as being connected to the network.

WTFH

Fosterdog wrote: »

Routers may all have different light systems to mean different things but OP has already said that it changes from green to red when the signal drops, it is fair to suggest that it means the signal is not getting to the router. In 10+ years I've never known that to mean anything else, it doesn't matter what colour it changes to but the fact the colour changes indicates a problem.

Except the OP doesn't say what light has gone red - just that there is a red light on the router.
Routers can have several lights on them - power, dsl, wireless, wired ports, etc and while you (and I) may strongly suspect that the red light is the broadband dropping, the OP has not told us that.

Until we get some more information and some test results, everything else is guesswork.

Fosterdog

WTFH wrote: »

Except the OP doesn't say what light has gone red - just that there is a red light on the router.
Routers can have several lights on them - power, dsl, wireless, wired ports, etc and while you (and I) may strongly suspect that the red light is the broadband dropping, the OP has not told us that.

Until we get some more information and some test results, everything else is guesswork.

We haven't been told exactly which light is going red but we have been told that the main PC that is using a wired connection is losing the connection too and while there is no internet connection the iPad is still showing a connection to the router. This means the wifi is fine and creating a local network but the router is not getting the ADSL signal or the PC would connect without a problem even if the wireless connections stopped working.

It's not really guesswork but using the powers of deduction to rule out what is wrong from the information we have been given.

That's why I've said the problem is either interference or external because we have been told enough to narrow it down that much.

WTFH

Fosterdog wrote: »

That's why I've said the problem is either interference or external because we have been told enough to narrow it down that much.

Strangely enough, that's what several of us have suggested, not just you.

This thread also highlights the issue when you have a different ISP to the provider of the cable. While many will tell you about how bad BT or Virgin is, or how overpriced they are, when something goes wrong they can't blame some other company.
In this case we have AOL blaming BT and BT blaming AOL.

Al_Ross

Have you tried a new router . I Had a similar problem a few years back,the router was at fault.