Hire outfit damage costs

keyser666

maxell10 wrote: »

No, calm down and read the original post. I walked in expecting to pay the full cost in the region of £200 and was floored to hear £490.

I don't think it is unreasonable for me to ask that they get a quote for repairing the item. When hiring 100's of pieces of clothing out per week, it is inevitable that some will need repairing or replaced at cost price as a cost of business.

Furthermore, I already made a down payment of £100 to contribute to the final cost before leaving the shop.

If i was told about the insurance rather than having to read the small print on the receipt then i would have taken it out at the time, even more so if i was told that the outfit that i chose out of the book was astronomically more expensive than any other that they sell!

I think they were referring to this comment

hcb42 wrote: »

I dont think they are being reasonable at all,

you are not the first to damage such an item, and you wont be the last either....let them take you to court if you cannot agree a more sensible solution locally.

rs65

You damaged a used jacket - should you be expected to pay a new replacement cost?

maxell10

rs65 wrote: »

You damaged a used jacket - should you be expected to pay a new replacement cost?

Arguably yes I should. My gripe is that they are trying to charge me full RRP rather than replacement cost which is significantly different (i expect a very large mark-up in kilt shops due to the niche nature of people buying kilts).

I am also yet to be proven that the RRP is actually £490, the jacket isn't anywhere on their website so i think i would pretty daft to just pay whatever number they say and hope they haven't just plucked it out of thin air?

paddyrg

Can you source an identical replacement for less, fast? Needn't be new, perhaps another hire shop can sell you an ex-rental one for less than retail. If so, everyone can be returned to the situation before the damage, and you have your own damaged jacket and waist coat to do with as you will...

I say fast as they will not be able to hire it out damaged so it's in everyone's interests to sorry it quickly.

maxell10

Seems out of the question at the moment, i've been told that its a custom order the fabric that the jacket is made of.

There are some jackets of the same style but different colour of fabric for sale for £280 brand new online. I never caught the material code to pursue this further.

hcb42

keyser666 wrote: »

I think they were referring to this comment

Yes, and the OP stated in the first post he was prepared to pay something

Not once did I say, or did the OP say that he or I think it is ok to hire an expensive item, damage it and not pay some damages.



:wall:

hollydays

I'm not sure they are playing fair. Ask them to produce the original invoice , and or the companies name. Have you tried googling to find out if its only available as a set. I don't know much about highland dress but I can believe its pricey-just not quite that pricey.

CynicalScotsman

Arguably it could cost around £490 to replace the jacket. A standard consumer item can cost around £260 these are designed for occasional use.

Therefore it could be possible that a higher quality rental item may cost a bit more to purchase. This would account for the fact that it is not an occasional use item.

£490 may not be unreasonable.