Lifetime Guarantee - whose responsibility?

meer53

Elsewhere wrote: »

I have some very expensive Japanese kitchen knives made by Global which have a lifetime guarantee.

The blade of one of the small knives broke - I'd had it for many years and didn't have any paperwork. I asked at a shop which sold the range about getting a replacement and was told that it would only be replaced if I could show that there was a manufacturing fault - the guarantee didn't cover wear and tear or misuse - which is fair, IMO.

The shop said that if there was a fault in the casting which caused the break there would be a dark mark in the sheared metal of the broken-off blade, and gave me an address to contact the manufacturer. I was quite surprised, to be honest, when I found a mark as the shop keeper described; I sent the knife away and two weeks later a new one arrived.

So sometimes "lifetime" is for life.

How do you work that one out then ?

How long have you had them ?

Hintza

Circulon cookware is guaranteed by Meyer Group Ltd to be free from defects in materials and workmanship under normal household conditions for the lifetime of the product.

Should you have a problem with your Circulon cookware, please contact Meyer Group Ltd, Customer Care Department, Wirral International Business Park, Riverview Road, Bromborough, Wirral, CH62 3RH. Alternatively call 0151 482 8282.

If the defect is covered by the guarantee and a repair is not possible, a replacement will be offered. If the original specification is not available it may be necessary to replace with a product of similar value. Please note that in the case of a set only the faulty item will be replaced.

This guarantee does not cover damage caused by normal wear and tear, accident, misuse, abuse or commercial use. Stains, discolouration or damage from overheating, or discolouration caused by dishwasher use are not covered by this guarantee. Incidental or consequential damages are expressly excluded from this guarantee.

As part of our continuous development programme, Meyer Group Ltd reserves the right to change the specifications of products described at any time.

This guarantee does not affect your statutory rights.

Elsewhere

meer53 wrote: »

How do you work that one out then ?

How long have you had them ?

I've bought the knives in dribs and drabs over the years - couldn't afford lots at once so I am not sure when each was bought. My first must be twenty years old by now.- the knife that snapped was at least 10 years old.

"Lifetime" is lifetime of the knife, not my lifetime, I suspect . The manufacturer's website says:

"Global knives are guaranteed against any type of manufacture fault during normal use of the knife."

http://www.globalknives.uk.com/faq

There was visible evidence that there was a manufacturing fault, so it was replaced.