Do I have a case? Personal Loan with Natwest Please Help!!!

birdman2009

Dear MSE,

I took out a loan with Natwest back in June 2004 and since then have renewed it a few times. I am still paying my current loan agreement.

To my amazement I had a letter from Natwest during the week about PPI miss selling. I called the number on the letter and found out that Natwest had added on PPI onto two of my loans. At the point of sale on all my loans I categorically said NO to the PPI offer even tho the Banker tried the hard sell on me. So it was a total surprise when they told me it was on them!

Do I have a case to claim back the PPI they have added onto my loans even tho I said no to it at the point of sale. And how do I even begin to prove I said no to it?

Many thanks in advance.

Macca83_2

Have you actually checked with Natwest to see if you have or have had ppi on your loans at any point? Or are you just going on the say so of some company that wants your £'s?

LeeSouthEast

Of course you do, but proving it will be difficult. That said, I couldn't "prove" anything on my Barclays PPI claim and was still refunded. So no harm in complaining, outlining your case, and see where the rabbit hole leads.

birdman2009

Macca83 wrote: »

Have you actually checked with Natwest to see if you have or have had ppi on your loans at any point? Or are you just going on the say so of some company that wants your £'s?

Hi Maca83,

I've actually checked with Natwest and they confirmed it was put on two of my loans. I have also made an official complaint to them which they are currently investigating. I would not go to a PPI claim back company, as you said they just want a slice of your £.

I know that you have a claim if the bank has hidden the PPI in your loan. But it usually says that it's because you've missed a tick box. Not by saying no to it but they add it on anyway!

max555

birdman2009 wrote: »

Hi Maca83,

I've actually checked with Natwest and they confirmed it was put on two of my loans. I have also made an official complaint to them which they are currently investigating. I would not go to a PPI claim back company, as you said they just want a slice of your £.

I know that you have a claim if the bank has hidden the PPI in your loan. But it usually says that it's because you've missed a tick box. Not by saying no to it but they add it on anyway!

Didn't you notice the monthly repayments being significantly higher than that you agreed to? Didn't you look at your first month's loan statement which would likely show both the loan amount and the PPI amount? Didn't you read your credit agreement which you would have signed at the time and which would have shown that PPI was being added to your loan? Contrary to what is said in here and elsewhere, it has really never been possible for major banks to hide PPIon loans from customers who are at least half alert and who bother reading the documents they signed and were given,

And this happened to you twice? Good luck...

birdman2009

max555 wrote: »

Didn't you notice the monthly repayments being significantly higher than that you agreed to? Didn't you look at your first month's loan statement which would likely show both the loan amount and the PPI amount? Didn't you read your credit agreement which you would have signed at the time and which would have shown that PPI was being added to your loan? Contrary to what is said in here and elsewhere, it has really never been possible for major banks to hide PPIon loans from customers who are at least half alert.

And this happened to you twice? Good luck...

Well Max555,

We are obviously not all as intelligent as you. I came on here to get advice, not to be belittled.

However it's clear that the banks did hide PPI in the loan packages they sold by including it into your monthly payment total without telling you. No where in my agreement or on my statements dose it say PPI payments. However I had it.

-taff

You'd better think of another argument besides you didn't agree to it or you may be surprised when they produce a document that you signed to say you'd have it.

Better arguments are you didn't need it due to sick pay package, savings, another income, it wouldn't pay out diue to pre-exisiting illness, etc.

max555

birdman2009 wrote: »

Well Max555,

We are obviously not all as intelligent as you. I came on here to get advice, not to be belittled.

However it's clear that the banks did hide PPI in the loan packages they sold by including it into your monthly payment total without telling you. No where in my agreement or on my statements dose it say PPI payments. However I had it.

You may feel the PPI wasn't made clear to you. This is a better (but not great) argument and it sounds like you didn't realise you had it. As I have explained, it was not possible to hide the PPI in the way you have described. This is just an internet myth. Bear in mind someone from the bank (or the Ombudsman if you get rejected) will call you to clarify your complaint, if they don't have enough internal evidence to uphold. Your credibility will be shot if you claim that PPI was hidden in the way you describe in here.

You also claim to have your loan agreements and statements. I don't want to call you a liar so if you do really have them I would advise you to look closely for the things I mentioned, or get someone to explain them to you. If you don't really have these you can ask your bank to send you them.

As Taff says, there are many ways to get your claim upheld, particularly with the bigger banks from 2004 ish when mis-sales were fairly widespread but customers and banks still have records/memories of what happened.

birdman2009

Thanks for the advice guys. Looks like it will be hard to prove that I said No to the PPI. Even tho I did and it was still put on there. I had the same with PC World, but realised straight away and cancelled it.

Is it not up to the bank to prove that I agreed to PPI? Obviously if I signed something which says so. That's it...

societys_child

birdman2009 wrote: »

Well Max555,

We are obviously not all as intelligent as you. I came on here to get advice, not to be belittled.

I don't think Max555 meant to belittle you . . . think of it as playing "devils advocate". It's what anyone might think who investigated your complaint

max555

birdman2009 wrote: »

Thanks for the advice guys. Looks like it will be hard to prove that I said No to the PPI. Even tho I did and it was still put on there. I had the same with PC World, but realised straight away and cancelled it.

Is it not up to the bank to prove that I agreed to PPI? Obviously if I signed something which says so. That's it...

Not at all. The exact reason you gave won't be enough but there are loads of other reasons why you may have been missold. Clearly you have had several loans so if they were front loaded premiums and they refinanced each other in a chain then you already have a reason to get at least some of your cash back. For all we know the bank may have already identified issues with your sale or seller or documents. That's without even discussing your own circumstances as taff described. However, the bank won't investigate unless you complain so you should still reply to the letter asking them to investigate