Eon Extortionate kWh figures/Faulty Meter issues

Former_E.ON_Company_Representative:_Malc

Hi lauraza

As you say, looking at the readings from the new meter, the total usage between 23 November 12 and 12 April 13 is 4406 kWh.

Whilst certainly not low, these readings were taken during a particularly long and often harsh winter. I'd expect usage during the summer months to be significantly lower.

Hopefully, the overall annual usage should work out to be more consistent with what would be expected for an all electric property with electric heating and immersion heating.

However, all properties are different. Different levels of insulation, different heating methods, different appliances and lifestyles etc.

Therefore, I'd recommend talking to our Consumption Team. They're very experienced in these matters and will be able to give effective advice based on your particular property.

I also agree with espresso, take regular readings and see if there are any sudden spikes.

Sorry lauraza but the number you quoted isn't recognised. I would, though, advise against putting anything on a public forum that might compromise the security of your account.

Hope this helps point you in the right direction. Let me know if I can help further.

Malc

lauraza

E.ON_Company_Representative:_Malc wrote: »

Hi lauraza

As you say, looking at the readings from the new meter, the total usage between 23 November 12 and 12 April 13 is 4406 kWh.

Whilst certainly not low, these readings were taken during a particularly long and often harsh winter. I'd expect usage during the summer months to be significantly lower.

Malc

23 November 12 and 12 April 13 is 4406 kWh which averaged at

31.24 kWh per day

but even worse, out of the colder winter period, 2 October 2012 to 23 Nov 2012 where use was 1849, averages at 35.55 KWH per day

lauraza

espresso - definitely no halogens! Low-energy LED only.

Queries with heating sources - our heating sources are as follows:

1. Immersion heater - 3 hours per day 4-7pm
2. Underfloor heating - installed but very rarely used, master switch switched off.

We can definitely tell when it is on, and it most certainly isn't!

The only other 'source of 'heat' we have is the sun - the bedroom and open plan living/diner have high windows that are exposed from early morning until around 3pm, which means the apartment gets the heat of the sun most of the day. If we close the main bedroom door and let the sun heat that room in the afternoon, and compare it to the temperature of the spare room that has little sun exposure (hence why we picked it as the spare room) there is around 5 degrees difference in warmth.

2 October 2012 to 23 Nov 2012 where use was 1849, averages at 35.55 KWH per day - if we did not use our underfloor heating in this period, how can we explain this with only an immersion heater!?


We have absolutely no other heating sources than this, we built the apartment from a shell of what was originally only brick walls so we know exactly what heating sources are installed. The exterior brick walls are 510mm thick.

matelodave

As said above, take weekly readings and record the readings and see when you are using most of your energy. Even an energy meter (Owl, Current Cost or similar) can indicate stuff that's being left on inadvertently.

I use a web site called iMeasure to record my weekly meter readings and it does show me when my usage increases and indicates when my heating controls aren't tracking the weather so I can investigate any tweaking that has been done without my knowledge (my wife had a tendency to turn up the thermostat and then forget it - programmable stats have cured that problem)

Spotlights at 50watts each can consume a fair amount of power - we had 10 in our kitchen, that's 500 watts an hour, we've now got LEDs = 40 watts an hour and the kitchen is just as light and bright.

What about TV's, computers, routers, printers X-boxes, Sky boxes, DVD players etc you'd be surprised how much this stuff eats up when it's just on standby.

I was surprised at how much our cooker/hob used when on stand-by, so that gets turned off at the wall when not in use, likewise the dishwasher, washing machine and tumble dryer - all of which are used regularly. We are at home all day every day and only use 6-8 units a day in the summer but significantly more in the winter (up to 45kw a day) - our annual average is 23kw/day (8500 a year) but we do have a heatpump for heating and hot water

lauraza

E.ON_Company_Representative:_Malc wrote: »

Hi lauraza

As you say, looking at the readings from the new meter, the total usage between 23 November 12 and 12 April 13 is 4406 kWh.

Whilst certainly not low, these readings were taken during a particularly long and often harsh winter. I'd expect usage during the summer months to be significantly lower.

Hopefully, the overall annual usage should work out to be more consistent with what would be expected for an all electric property with electric heating and immersion heating.

However, all properties are different. Different levels of insulation, different heating methods, different appliances and lifestyles etc.

Therefore, I'd recommend talking to our Consumption Team. They're very experienced in these matters and will be able to give effective advice based on your particular property.

I also agree with espresso, take regular readings and see if there are any sudden spikes.

Sorry lauraza but the number you quoted isn't recognised. I would, though, advise against putting anything on a public forum that might compromise the security of your account.

Hope this helps point you in the right direction. Let me know if I can help further.

Malc

Malc 2 questions:

a) what are the contact details for the consumption team and what specifically is their role - an advisory or an investigative one?;
b) you mention that
'Hopefully, the overall annual usage should work out to be more consistent with what would be expected for an all electric property with electric heating and immersion heating.'

However, my initial post stated:

'Actual' readings:

5 October 2011 0391
2 October 2012 15744

15,353 in a year

Please advise.

lauraza

matelodave wrote: »

As said above, take weekly readings and record the readings and see when you are using most of your energy. Even an energy meter (Owl, Current Cost or similar) can indicate stuff that's being left on inadvertently.

Spotlights at 50watts each can consume a fair amount of power - we had 10 in our kitchen, that's 500 watts an hour, we've now got LEDs = 40 watts an hour and the kitchen is just as light and bright.

We will get going with obtaining an energy meter and tracking usage.

Do you use low-energy LEDs? We do have the lights on, but only when we need to and we don't usually get home until 7/8pm ish and in bed at 10ish!

matelodave

Yes, most of our lights are LED although we do have a few CFLs and a couple of halogens (in the bedside lights - so I can read in bed). Even our 300w halogen floodlight outside has been replaced with two 10wat LED units - much brighter whiter light and a lot cheaper to run

Former_E.ON_Company_Representative:_Malc

lauraza wrote: »

Malc 2 questions:

a) what are the contact details for the consumption team and what specifically is their role - an advisory or an investigative one?;
b) you mention that
'Hopefully, the overall annual usage should work out to be more consistent with what would be expected for an all electric property with electric heating and immersion heating.'

However, my initial post stated:

'Actual' readings:

5 October 2011 0391
2 October 2012 15744

15,353 in a year

Please advise.

Morning Lauraza

Our Consumption Team specialise in investigating the possible causes behind a customer's usage. To talk to them, please call the number at the top of your bills and ask to be transferred to them.

Alternatively, drop an email to the address in my Profile and I'll give you their direct number.

In your first post, you mention we tested the old meter and found it was working fine. As it was recording usage accurately, the electricity has been used and our Consumption team will be happy to help you understand where this may have been.

The new meter is also clocking up a fair amount of usage. This tends to confirm the old meter was ok.

Going forward, we need to concentrate on the new meter. If you continue to believe it's faulty, we can carry out a standard load test or fit a check meter.

A check meter sits alongside a suspect meter and monitors the ongoing consumption. It allows us to see if there are any discrepancies.

There is, though, a charge for both these services. This is fully refundable if the meter turns out to be faulty but not if all is ok. Therefore, it's important to rule out all other possibilities before going down this route.

Again, our Consumption Team arranges these services so definitely best you deal with these guys.

Hope this helps.

Malc