Economy 7 - provider won't change

macman

Charlie234 wrote: »

I've been refused in writing standard tariff. I've requested it and they confirmed they won't be able to provide it. I was under impression that was supposed to be my tariff since all prices quoted to me (multiple times even after my account was moved to them were from standard tariff). They moved me without informing me to a new economy seven tariff (I discovered it by checking my bill). The reason they gave was the fact I got economy 7 meter - which for me is a bit strange as this meter measures electricity the same way all others do. All they would have to do is add 2 numbers together... but why would you ... if you can charge more and find excuse to do so.

There's no good reason for force customer to pay for meter replacement since even on the bill they provide a summary of energy consumption from both day/night and all they would have to do is apply a single charge to it. Which they say they are unable to do...

What was really upsetting to me wasn't the fact they requested me to pay for the meter it was lack of transparency and changing tariffs behind my back - increasing my cost by around 20-30% in the process. They actually confirmed the standard tariff after my provider was fully switched - I received a welcome pack detailing the prices and conditions - no word of economy seven.

As already explained, there are two types of Standard tariffs. E7 and single rate. You have been placed on the correct type for your meter classification-E7. You have not changed tariffs.
The supplier does not know, and cares less, what sort of heating system you have in the property, therefore they apply the default.

chanz4

scaredofdebt wrote: »

So what do they do if a meter is faulty or dangerous?

I suspect that's BS.

The meter operator would change it like for like