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nPower incompetence
B0wtiesAreC00l
Posts: 2 Newbie
in Energy
Hi all,
A couple of years ago, I switched my energy from EDF to nPower to take advantage of a fixed deal.
In the time since, nPower - for about a year, and despite phone calls from me - did not take any money via the direct debit that I had set up for the gas (they did for the electricity). When this was eventually 'sorted' the debt stood at around £500. They then began taking just £18 per month for some time. The debt is now over £800, and my monthly payment - through no fault of my own - is now £135 (reminder to self - check that they are actually taking it this time...)
I suppose what I want advice on is whether I have any recourse, as I am now paying a huge amount each month, and because of that debt I cannot shop around for a better deal. It seems they have me over a barrel.
A couple of years ago, I switched my energy from EDF to nPower to take advantage of a fixed deal.
In the time since, nPower - for about a year, and despite phone calls from me - did not take any money via the direct debit that I had set up for the gas (they did for the electricity). When this was eventually 'sorted' the debt stood at around £500. They then began taking just £18 per month for some time. The debt is now over £800, and my monthly payment - through no fault of my own - is now £135 (reminder to self - check that they are actually taking it this time...)
I suppose what I want advice on is whether I have any recourse, as I am now paying a huge amount each month, and because of that debt I cannot shop around for a better deal. It seems they have me over a barrel.
0
Comments
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ianlinsley wrote: »Hi all,
A couple of years ago, I switched my energy from EDF to nPower to take advantage of a fixed deal.
In the time since, nPower - for about a year, and despite phone calls from me - did not take any money via the direct debit that I had set up for the gas (they did for the electricity). When this was eventually 'sorted' the debt stood at around £500. They then began taking just £18 per month for some time. The debt is now over £800, and my monthly payment - through no fault of my own - is now £135 (reminder to self - check that they are actually taking it this time...)
I suppose what I want advice on is whether I have any recourse, as I am now paying a huge amount each month, and because of that debt I cannot shop around for a better deal. It seems they have me over a barrel.
Why can't you just pay off the debt and keep your DD at appropriate level to cover your consumption?0 -
The point I was making is that despite many calls to nPower over the last year to get this sorted, they did NOTHING. And no, I cannot afford the debt as it is now.0
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B0wtiesAreC00l wrote: »The point I was making is that despite many calls to nPower over the two year period to get this sorted, they did NOTHING. And no, I cannot afford the debt as it is now.
Hi,
If you would like me to take a look at this for you and see if there is anything I can do to lower your monthly payment please email me on the address on my profile page.
Thanks
Carmel
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0 -
If you knew that they were not taking the DD, surely you put the money aside in preparation for the eventual bill?No free lunch, and no free laptop
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