damaged floor

thisisme_2

Recently had washing machine delivered .They dleivered wron one agreed to change it over, so said I wanted the money I had paid to have it fitted refunded ,they didnt fit it my landlord did so fair enough they did that but come to replace machine only sent one person and it was on first floor so they couldnt do it. Week later they came out and to be fair to them i said well you can fit I wont tell landlord,he wont know,ok they turned up and whilst removing old{new machine to replace it with right model thye tore the floor and I said it has to be replaced as it rented property and landlord will notice it {ok it under washing machine}, I am unable toclear kitchen to get it relaid so can I ask them to either provide someone to clear kitchen or can I claim for that as well. Iam on dla and this is causing me no end of stress and it is they last thing I need.so PLEASE HOW DO I proceed ,

please need some advice
I notified them the minute it happened took a photo at the time they said that it had to go up the chain this was threedays ago any help please would be appreciateed as istarting to worry that they are hoping that i going to forget about

InsideInsurance

Three days is not a long time in these kinds of cases and particularly if they are considering claiming from their insurance.

As long as you have the evidence that they did the damage it'll be a question of when its sorted rather than if. Keep on top of them but that doesnt mean daily calls.

mattyprice4004

As above, I don't have much to add apart from 3 days isn't very long at all in these cases. When a previous employer of mine damaged some property it took several months to resolve.

thisisme_2

update they now say it was damaged before they did it and i know it wasnt it is two against one so realy havent got a leg to stand on

Fosterdog

If your landlord installed the original one is it possible that he accidentally damaged the floor and didn't tell you, You wouldn't have known until the old one was removed as the tear was under the machine.

Also were they contracted to removed the old one from it's plumbed in position and plumb the new one in or were they just contracted to deliver one to your door and collect the other one but chose to help you out and do the uninstall and reinstall for you?

societys_child

If it was the wrong one, why did you have it fitted :huh: