Sky 50% deal terminated - because I upgraded online

cifpower

I used an MSE code to become a new Sky customer for 50% off for 1 year. I upgraded to add Sky Sports online. As this had a one-off credit this has cancelled the half price discount. If I had known that I would never have bothered!

I had an online chat and he said the discount over rode the half price so cancelled it automatically. I asked where that is written and he said "your contract"

Well peeved off

[Deleted User]

Always read the small print.

albionrovers

Sore one.
I have a Q.
My only current deal is for line rental + broadband. I pay full wack for TV top tier. I have a saved online chat stating that I can cancel eg. movies and sports and my deal will be honoured/unaffected.

Can anyone tell me if this is indeed the case?

sirmosh

I believe often you change your package you start a new 12 month contract and therefore lose any benefits associated with the previous contract.

albionrovers

Yes but are the viewing and telephony packages separate?

cifpower

Moneyineptitude wrote: »

Always read the small print.

I did and it says "this offer is not available in conjunction with other offers". So Sky chose to cancel 50% off offer and apply new one rather than not apply credit and let previous one carry one.

If I have an offer applied to my account of 50% off, and I upgrade online and the upgrade has an offer attached which is not available with a current offer, why would Sky apply the current offer regardless?

cifpower

sirmosh wrote: »

I believe often you change your package you start a new 12 month contract and therefore lose any benefits associated with the previous contract.

That's not true - package changes have no effect on a contract length (unless an offer is dependant on you entering a new contract)

cifpower

albionrovers wrote: »

Sore one.
I have a Q.
My only current deal is for line rental + broadband. I pay full wack for TV top tier. I have a saved online chat stating that I can cancel eg. movies and sports and my deal will be honoured/unaffected.

Can anyone tell me if this is indeed the case?

Telephony services are separate to television services

Sun-Is-Fun

I would phone sky retentions and explain the situation - hopefully some solution will be found.

Don't do online chat for anything in my opinion - mostly someone from India reading from a script.

cifpower

mjfp509 wrote: »

I would phone sky retentions and explain the situation - hopefully some solution will be found.

Don't do online chat for anything in my opinion - mostly someone from India reading from a script.

I phoned Sky and spoke to a trainee (long times on hold and I could hear prompting from his colleague) who raised a complaint for me and told me to call back within 48 hours. Called back and was told "we will call you"

cifpower

Sky have agreed that the T&C of the offer are not "clear and precise" so have reinstated my 50% off offer until 22 September 2013. I'm very happy with the resolution