Santander 123 account - stop incessant emails

jem16

Any way of stopping the incessant emails arriving about my Santander 123 account?

I had a look online about stopping emails etc but didn't see anything. Perhaps I've just missed it.

Gromitt

You mean the "make the most of your account" type emails? If so, I just setup a filter to redirect them to my junk folder

I think you can also disable marketing in your online banking.

jem16

Gromitt wrote: »

You mean the "make the most of your account" type emails? If so, I just setup a filter to redirect them to my junk folder

Yes exactly those emails.

I think you can also disable marketing in your online banking.

That was what I was looking for but I couldn't find it.

typistretired

This is on their website:-

"Using your personal information

We will tell you if we intend to use your information for marketing purposes and we'll give you the opportunity to opt out if you want to.

If you receive emails and don't want to in future, please use the email address below to let us remove you from our list. unsubscribe@santander.co.uk"

rb10

There should be a link/instruction at the bottom of each email that is sent, telling you how you can unsubscribe.

jem16

rb10 wrote: »

There should be a link/instruction at the bottom of each email that is sent, telling you how you can unsubscribe.

Already looked - no way of unsubscribing. It tells you that they will continue to use my email address for service messages and to inform me of important information.

Archi_Bald

jem16 wrote: »

Already looked - no way of unsubscribing. It tells you that they will continue to use my email address for service messages and to inform me of important information.

You would want to see service messages and get informed of important information - that's about outages and changes in T&Cs. You'll get an email once in a blue moon if you opt out of the marketing stuff.

jem16

Archi_Bald wrote: »

You would want to see service messages and get informed of important information - that's about outages and changes in T&Cs.

The emails I want to stop are usually headed "make the most of your account or cashback" type emails.

You'll get an email once in a blue moon if you opt out of the marketing stuff.

How? I've gone through everything in my online account. I can't see a way of opting out of marketing.

rb10

jem16 wrote: »

How? I've gone through everything in my online account. I can't see a way of opting out of marketing.

Have you phoned them?

Archi_Bald

jem16 wrote: »

How? I've gone through everything in my online account. I can't see a way of opting out of marketing.

I think it's what you tell them at account setup time, and you can't change it yourself afterwards. If "unsubscribe" doesn't work: as rb10 says, call them and ask them to stop these emails.

mgdavid

jem16 wrote: »

The emails I want to stop are usually headed "make the most of your account or cashback" type emails.
How? I've gone through everything in my online account. I can't see a way of opting out of marketing.

You must have missed something when setting it up - I have this account and have never seen any such emails.