Tesco Pinter

popadom

I bought a printer from tesco, new, yet when I opened it had been used. The seal on the printer was gone, the ink was already in the printer and a page that has to be used for alignment was printed and written on. Hp confirmed that this is not the way the printer should be sold .

It's a 30 mile round trip to where I bought it and is the nearest . Would it be cheeky to ask for a voucher to cover my costs of time and petrol? How would I go about this?

Thanks for your help

HappyMJ

I don't think it's cheeky to ask.

JReacher1

No chance. You may get a goodwill voucher if you're very very lucky but its not tescos fault you bought from a store 15 miles away.

DCFC79

No harm in asking, if you dont ask you dont get.

popadom

I know it's stupid- but how do you go about asking?

ThumbRemote

Generally using words. Mime doesn't quite get the message across.

Just be polite, explain the situation, that you've always had good service from Tesco, that it's left you out of pocket due to the petrol, etc, and you wondered if they'd give you a small gesture to cover this.

pulliptears

So really you want 'one for the road' for your Pinter.
(literary joke, apologies )

Good luck OP.

Computersaysno

IIRC there is something that does say retailers should recompense for travel/fuel etc for returns.

!!!!!!ed if I can remember where I've seen it though!!!! lol

popadom

Computersaysno wrote: »

IIRC there is something that does say retailers should recompense for travel/fuel etc for returns.

!!!!!!ed if I can remember where I've seen it though!!!! lol

Thanks for this. I'll see if I can find anything on google

Zandoni

I'd certainly ask as they shouldn't be passing of used goods as new. There's no point asking the customer service girls though, you will need to speak to the manager.

bod1467

ThumbRemote wrote: »

Generally using words. Mime doesn't quite get the message across.

Classic! :rotfl: